Cassandra Mack
Summary
Versatile Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Specialist - Dispatch
Fastfrate
11.2021 - Current
- Directed dispatching, routing, and tracking of 43 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Developed and implemented customer service policies and procedures.
Operations Specialist - OS&D
Fastfrate
11.2021 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve damage reporting / salvageable.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Operation Specialist - Customer Relations
Fastfrate
11.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures as Co-Chair of Health & Safety Committee.
- Developed effective improvement plans in alignment with goals and necessity of customer attrition.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with customers, shippers, payors and consignee's to deliver timely and cost-effective supply of services and materials.
- Confirmed appointments, communicated with clients, and updated client records indicating requirement of documentation for Dangerous Goods, In-Bond freight, COD deliveries, customs documents, etc.
- Acted as first point of contact and set appointments for delivery of freight.
Executive Assistant to the Chief Executive Officer
Private
07.2019 - Current
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Prepared meeting agendas and briefing papers for members of board of directors, executive team and legal support.
- Handled confidential and sensitive information with discretion and tact.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and initiated projects, managed costs, and monitored performance.
Owner Operator - Functional Fitness Facility
Complex Barbell / Barbell Barbarian
10.2016 - 01.2022
- Own/Operated a functional fitness facility catering to clients needing to increase quality of life through personal training, classes, nutritional support and lifestyle evaluation.
- Handled all the financial aspects of the business between payments, taxes and overhead.
- Employed and managed 4 coaches ensuring the safety and efficiency of classes and sessions.
- Introduced new methods, practices, training and systems to increase client success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Created community awareness though fundraising and community involvement.
Director If Operations / General Manager
One Health Clubs
08.2011 - 08.2016
- Managed and established new accounts and relationships within the wellness field
- Focused on the world's top fitness products, digital needs and services
- Provided customer service and training for all clientele both commercially and residentially
- Hosted training and educational seminars
- Facilitated maintenance requests and ensure timelines were met
- Responsible for an aggressive sales target.
- Oversaw day-to-day production activities in accordance with business objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Met with gym members monthly to recognize concerns and provide solutions.
Education
BBA - Business Administration
University of Winnipeg
Winnipeg10.1999
Skills
- Personal Assistant Experience
- Office Management
- Event Planning
- Microsoft Outlook
- Calendar Management
- Sales Management
- Recruiting
- Presentation Skills
- Management
- Account Management
- CRM Software
- Business Development
- Salesforce
- Marketing
- Relationship Management
- Outside Sales
- Negotiation
- Project Management
- B2B Sales
- Budgeting
- Pricing
- Research
- Merchandising
- Social Media Management
- Branding
- Operations Management
- Forecasting
- Microsoft Powerpoint
- Inside Sales
- Digital Marketing
- Strategic Planning
- Email Marketing
- Customer Relationship Management
- Forklift (2 years)
- Blogging
- Warehouse experience (2 years)
- Health & Safety (10 years)
- Shop steward (Less than 1 year)
- Warehouse management system (2 years)
- Leadership (10 years)
- Payroll (10 years)
- Training & development (10 years)
- FIT Tested (1 year)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Office (10 years)
- Microsoft Outlook (10 years)
- Public Relations
- Auditing (10 years)
- Supply Chain
- Adobe Acrobat (10 years)
- Content Development
- Web Design
- Scheduling Coordination
- Risk Assessment
- Process Improvement
- Cross-functional Collaboration
- Incident Management
- Operational Efficiency
- Quality Assurance
- Training and Development
- Customer Service
- Supply Chain Management
- Continuous Improvement
- Workforce Planning
- Team Leadership
- Program Evaluation
- Process Planning
- Logistics Management
- Resource Planning and Scheduling
- Business Forecasting
- Cross-Functional Communication
- Fleet Management
- Human Relations
- Project Planning
- Project Restructuring
- Idea Development and Brainstorming
Certification
- Forklift Operator, 10/2021 to 10/2025
- Transportation of Dangerous Goods, 10/2022 to 10/2025
- WHMIS, 10/2022 to 10/2025
Languages
English
Native or Bilingual
Timeline
Operation Specialist - Customer Relations
Fastfrate
11.2021 - Current
Operations Specialist - Dispatch
Fastfrate
11.2021 - Current
Operations Specialist - OS&D
Fastfrate
11.2021 - Current
Executive Assistant to the Chief Executive Officer
Private
07.2019 - Current
Owner Operator - Functional Fitness Facility
Complex Barbell / Barbell Barbarian
10.2016 - 01.2022
Director If Operations / General Manager
One Health Clubs
08.2011 - 08.2016
BBA - Business Administration
University of Winnipeg
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