Jamila Malcolm
Richmond Hill,ON
Summary
Dedicated professional with a strong desire for customer satisfaction, a proven ability to take initiative, and excellent communication skills. Experienced in hospitality, office administration, and leadership roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Eggstatic
12.2023 - Current
- Used POS system to accurately enter orders and process payments.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
Elderly Home Care
Casual Work
04.2024 - Current
- Assisted with personal hygiene tasks such as dressing and feeding
- Offered companionship and kindness to elderly patient.
- Guided and lifted patient to restroom to support bladder and bowel relief requirements.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Band Coordinator- Part-time
Charhance
01.2023 - 01.2024
- Communicate and finalize with venue managers to secure dates and arrange the calendar for the band
- Increase ticket sales by proactively engaging with customers and providing exceptional service.
- Increase event attendance by creating engaging promotional materials and utilizing social media marketing strategies.
Warehouse Picker- Seasonal
Promotional Print & Packaging Inc
12.2023 - 12.2023
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Picked and Packed order items
- Reduced product damage, carefully inspecting items for defects before packaging
Cashier- Seasonal
Dollar Tree
11.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean, well-stocked store environment.
Assistant Manager/Cashier
P Jay's Take-Out
05.2020 - 12.2022
- Supervised staff and ensured smooth operations
- Arranged and coordinated catering orders
- Handled payments and resolved customer inquiries.
Housekeeper
Super 8 Hotel
06.2019 - 07.2019
- Maintained cleanliness and hygiene in guest rooms
- Provided excellent service to ensure guest satisfaction
- Efficiently managed cleaning tasks.
Office Administrator
May Pen Primary School
05.2018 - 12.2018
- Processed financial documents, including checks, expense reports, and invoices
- Greeted and assisted customers, providing information and support
- Managed school records and inventory of school supplies.
Education
Diploma in Special Events Planning -
Centennial College
Scarborough, ON04.2020
Skills
- Proven track record in delivering exceptional customer service
- Strong teamwork and collaboration skills for group tasks
- Office administration proficiency, including Microsoft word, Powerpoint and Excel
- Effective cash handling and cashier experience
- Skilled in staff training and leadership roles
- Conflict resolution and customer issue handling
- Experienced in event coordination and execution
Websites
Certification
- Smart Serve
- First Aid & CPR
- Train Can Food Handler's Certification
- Makeup Technology Certification
Volunteer Experience
- Grace Jerk Fest Boat Cruise and Festival
- Blu Genes Foundation, Afternoon Tea
- Technology Fair and Hiring Event, Centennial College
- The Holi Festival, Centennial College
- Jamaica Cultural Development Agency
References
References available upon request
Timeline
Elderly Home Care
Casual Work
04.2024 - Current
Server
Eggstatic
12.2023 - Current
Warehouse Picker- Seasonal
Promotional Print & Packaging Inc
12.2023 - 12.2023
Cashier- Seasonal
Dollar Tree
11.2023 - 12.2023
Band Coordinator- Part-time
Charhance
01.2023 - 01.2024
Assistant Manager/Cashier
P Jay's Take-Out
05.2020 - 12.2022
Housekeeper
Super 8 Hotel
06.2019 - 07.2019
Office Administrator
May Pen Primary School
05.2018 - 12.2018
Diploma in Special Events Planning -
Centennial College
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