Shania Bodungen
Edmonton,AB
Summary
Dedicated Server with a track record of fostering strong customer connections and excelling in high-energy restaurant settings. With an extensive nine-year tenure as a server in the hospitality industry, I've developed and showcased exceptional communication skills, an outgoing and welcoming personality, and a remarkable ability to excel in high-pressure, fast-paced environments while maintaining composure in the face of stress.
Overview
9
9
years of professional experience
Work History
Server
The Keg Steakhouse + Bar
Edmonton, AB
11.2023 - Current
- Provided excellent customer service by maintaining knowledge of all menu items, including beverages and wines and make recommendations upon request.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Communicated clearly with kitchen staff regarding orders that had been placed by customers or made special requests as requested by customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Carlos O'Bryans Neighbourhood Pub
Nanaimo, British Columbia
05.2020 - 10.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked identification of customers to verify age requirements for alcoholic beverages.
- Managed intoxicated guests and followed alcohol awareness procedures.
- Resolved customer complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Boston Pizza
Nanaimo, British Columbia
10.2015 - 11.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Diploma - HCA
Sprott Shaw College
Nanaimo, BC06.2023
High School Diploma -
Highland Secondary
Comox, BC06.2015
Skills
- Exceptional customer service- Proven track record in delivering outstanding customer service, ensuring a delightful dining experience
- Exceptional multitasking skills- Proficiently handling multiple tables and tasks concurrently, ensuring efficiency and customer satisfaction
- Effective communication- Strong communication skills honed through taking orders, addressing customer inquires and collaborating with team members
- Adaptability- Thrives in dynamic, high-pressure environments, readily adapting to changing circumstances
Refrences
Elaine Nelson-Hosak
Owner/Operator of Carlos O'bryans, Nanaimo, BC
Phone: (250)618-8368
Katlyn Marsh
Manager/Supervisor at Carlos O'bryans, Nanaimo, BC
Phone: (250)815-1008
Timeline
Server
The Keg Steakhouse + Bar
11.2023 - Current
Server
Carlos O'Bryans Neighbourhood Pub
05.2020 - 10.2023
Server
Boston Pizza
10.2015 - 11.2019
Diploma - HCA
Sprott Shaw College
High School Diploma -
Highland Secondary
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