Jamie Wafer
Sudbury
Summary
Experienced administrative professional prepared for this role with strong background in office administration, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Canada Revenue Agency
03.2023 - 01.2025
- Keyed timesheets
- Created contracts
- Took meeting minutes
- Keeping track of and ordering supplies as needed
- Working with different levels of management and completing tasks as requested
- Supported daily administrative tasks, ensuring smooth office operations and timely completion of assignments.
- Coordinated communication between departments, facilitating information flow and collaboration.
- Maintained organized filing systems, improving retrieval efficiency for documentation and records management.
Medical Transcriptionist
Health Sciences North
10.2011 - 03.2023
- Transcribed medical dictations accurately, ensuring compliance with healthcare documentation standards.
- Reviewed and edited transcripts for clarity, grammar, and punctuation consistency.
- Collaborated with healthcare professionals to clarify terminology and improve transcription quality.
- Maintained up-to-date knowledge of medical terminology and transcription tools for increased efficiency.
- Streamlined workflow processes to enhance turnaround time for transcription requests.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Referred to variety of medical sources to prevent mistakes in medical terms.
Clerical Receptionist / Medical Transcriptionist (Radiology)
CML HealthCare Imaging
04.2009 - 10.2011
- Transcribed medical reports
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Resolved patient concerns promptly, fostering a positive experience within the imaging center.
- Enhanced client experiences with responsive assistance while navigating company services via phone or email communication channels.
- Maintained high levels of confidentiality when handling sensitive documents related to company finances or employee personal information.
- Improved call handling times by quickly assessing caller needs and directing calls to appropriate personnel or departments.
- Ensured accurate data entry into various software systems for precise record-keeping and easy retrieval of information when needed.
- Developed strong rapport with clients through professional communication, fostering a welcoming environment.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Diploma - Medical Office Administrator
Everest College
Sudbury, Ontario01.2009
Skills
- Bilingual
- Able to maintain confidentiality
- Time management
- Customer service
- Data entry
- Office administration
- Administrative support
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Strong problem solver
- Professional communication
- Appointment scheduling
- Professional and mature
- Prioritization
- Resourceful
Certification
- First Aid / CPR
- WHMIS
PRACTICUM EXPERIENCE
Northeast Cancer Centre – Supportive Care Program March 2009
Timeline
Administrative Assistant
Canada Revenue Agency
03.2023 - 01.2025
Medical Transcriptionist
Health Sciences North
10.2011 - 03.2023
Clerical Receptionist / Medical Transcriptionist (Radiology)
CML HealthCare Imaging
04.2009 - 10.2011
Diploma - Medical Office Administrator
Everest College
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