Jamie Trepanier
Windsor,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Tim hortons/supervisor
Vicky smith
Windsor, Ontario
12.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supervised daily operations and maintained a smooth workflow during shifts.
- Trained new baristas on coffee preparation and customer service techniques.
- Ensured cleanliness and organization of the café environment for safety compliance.
- Resolved customer complaints in a polite and professional manner.
Tim hortons
Legail enterprise
Windsor, Ontario
11.2017 - 12.2020
- Assisted customers with menu selections and answered product questions.
- Collaborated with team members to ensure smooth service during peak hours.
- Managed cash register transactions and processed payments accurately.
- Operated cash registers to process customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
Education
Walkerville Collegiate Institute
Windsor, OntarioSkills
- Customer service
- Food safety standards
- Cash handling
- Quality assurance
- Team collaboration
- Supervision and leadership
- Problem solving
- Conflict resolution
- Time management
- Adaptability to change
- Active listening
- Adaptability
References
References available upon request.
Timeline
Tim hortons/supervisor
Vicky smith
12.2020 - Current
Tim hortons
Legail enterprise
11.2017 - 12.2020
Walkerville Collegiate Institute