Mahtab Sadeghi Nogourani
Thornhill,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cashier Supervisor, Tim Hortons
Sebastian Schembri
05.2022 - 01.2024
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
Cleaner and Child Care Support
Nancy Mosey
06.2021 - 02.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Sanitized and cleaned play, nap, and other child and staff areas.
- Ensured COVID-19 cleaning and sanitation procedures are followed.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
High School Diploma -
Thornlea Secondary School
Thornhill, ON09.2022
Skills
- Cashier Training
- Complaint Resolution
- Employee Scheduling
- Workplace Safety
- Product Knowledge
- Relationship Building
- Goal Setting
- Time Management
- Customer Service Excellence
- Critical Thinking
- Team Leadership
- Customer Complaint Handling
- Effective Communication
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Cashier Supervisor, Tim Hortons
Sebastian Schembri
05.2022 - 01.2024
Cleaner and Child Care Support
Nancy Mosey
06.2021 - 02.2022
High School Diploma -
Thornlea Secondary School
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