Jamie Telfer
Beaconsfield,QC
Summary
I am a highly motivated and focused individual who is seeking employment with a dynamic organization. The bulk of my experience is in customer and client services; though, my work experiences have led me to undertake financial, management, and team leader roles as well. I am looking to put my abilities to good use, as well as the opportunity to explore new areas of employment and learn new skills.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Cathelle Inc
Sainte-Anne-de-Bellevue, QC
04.2022 - 05.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, Nuvei and FACTS software to manage invoices and payments.
- In charge of over one hundred accounts for multiple branches across Quebec and Ontario
Team Lead Sales Associate
Pandora Jewelry
Pointe-Claire, QC And Ottawa, ON
10.2019 - 05.2022
- Trained, coached, and mentored new sales associates for optimum performance.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Grew sales by 30%, by effectively cultivating customer rapport and delivering superior customer service and enhancing sales training.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Monitored sales team performance and provided constructive feedback.
- Trained new employees on customer service, money handling and organizing strategies.
- Created and managed social media presence for Rideau store which boosted sales and increased interaction with target demographics
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Sales Associate and Cashier
Le Panier
Pointe-Claire, QC
08.2017 - 10.2019
- Providing gifts and product recommendations within the gourmet food, clothing and jewelry sectors
- Working the food preparation and artisanal coffee and tea sector
- Aiding customers with holiday orders as well as providing personal shopping assistance/service
Sales Associate and Cashier
Joe Fresh
Kirkland, QC
02.2019 - 09.2019
- Personal shopping assistant within the clothing, makeup and jewelry sectors
- Opening and closing cash/Joe Fresh Department
- Creating new displays for each season within each clothing section
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier and Party Animator
Menchies Frozen Yogurt
Dollard-des-Ormeaux, QC
07.2017 - 08.2019
- Customer service and event planning
- Working with food preparation
- Birthday party animator; supervising children, preparing and conducting age appropriate activities
Administrative Assistant
IRWIN Industries Inc.
Dorval, QC
06.2016 - 11.2018
- Answered multi-line phone system, routing calls, as well as retaining contracts with existing contacts
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed organizational system to improve document and product management.
New Student Orientation Coordinator
Dawson College
Montreal, QC
08.2016 - 09.2017
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Helped students troubleshoot and resolve issues with registration.
Cognitive Development Stage
Wilder Penfield Elementary
Dollard-des-Ormeaux, QC
01.2016 - 05.2016
- Helped students at the kindergarten level explore concepts with engaging, learning-focused activities.
- Modified lessons to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Aid/shadow daycare supervisors in daily tasks
- Observe and analyze cognitive development of the children
Education
Bachelor of Arts - Psychology
McGill University
Montreal, QC12.2021
DEC - Child Psychology
Dawson College
Montreal, QC12.2017
High School Diploma -
Saint Thomas High School
Dorval, QC06.2015
Skills
- Fluent in English and French
- Microsoft Office
- Cash Application
- Cross-Functional Team Collaboration
- Document Coding and Classification
- Account Reconciliation
- Customer Service and Assistance
- Conflict Mediation
- Customer Relationship Management
- Digital Communications
- Customer Feedback Tracking
- Social Media and Promotions
- Visual Storytelling
- Management Training
- Sales Promotion
References
Available upon request
Timeline
Accounts Receivable Specialist
Cathelle Inc
04.2022 - 05.2023
Team Lead Sales Associate
Pandora Jewelry
10.2019 - 05.2022
Sales Associate and Cashier
Joe Fresh
02.2019 - 09.2019
Sales Associate and Cashier
Le Panier
08.2017 - 10.2019
Cashier and Party Animator
Menchies Frozen Yogurt
07.2017 - 08.2019
New Student Orientation Coordinator
Dawson College
08.2016 - 09.2017
Administrative Assistant
IRWIN Industries Inc.
06.2016 - 11.2018
Cognitive Development Stage
Wilder Penfield Elementary
01.2016 - 05.2016
Bachelor of Arts - Psychology
McGill University
DEC - Child Psychology
Dawson College
High School Diploma -
Saint Thomas High School