Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamie Telfer

Beaconsfield,QC

Summary

I am a highly motivated and focused individual who is seeking employment with a dynamic organization. The bulk of my experience is in customer and client services; though, my work experiences have led me to undertake financial, management, and team leader roles as well. I am looking to put my abilities to good use, as well as the opportunity to explore new areas of employment and learn new skills.

Overview

7
7
years of professional experience

Work History

Accounts Receivable Specialist

Cathelle Inc
04.2022 - 05.2023
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Utilized Microsoft Excel, Nuvei and FACTS software to manage invoices and payments.
  • In charge of over one hundred accounts for multiple branches across Quebec and Ontario

Team Lead Sales Associate

Pandora Jewelry
10.2019 - 05.2022
  • Trained, coached, and mentored new sales associates for optimum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Grew sales by 30%, by effectively cultivating customer rapport and delivering superior customer service and enhancing sales training.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Monitored sales team performance and provided constructive feedback.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Created and managed social media presence for Rideau store which boosted sales and increased interaction with target demographics
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.

Sales Associate and Cashier

Le Panier
08.2017 - 10.2019
  • Providing gifts and product recommendations within the gourmet food, clothing and jewelry sectors
  • Working the food preparation and artisanal coffee and tea sector
  • Aiding customers with holiday orders as well as providing personal shopping assistance/service

Sales Associate and Cashier

Joe Fresh
02.2019 - 09.2019
  • Personal shopping assistant within the clothing, makeup and jewelry sectors
  • Opening and closing cash/Joe Fresh Department
  • Creating new displays for each season within each clothing section
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier and Party Animator

Menchies Frozen Yogurt
07.2017 - 08.2019
  • Customer service and event planning
  • Working with food preparation
  • Birthday party animator; supervising children, preparing and conducting age appropriate activities

Administrative Assistant

IRWIN Industries Inc.
06.2016 - 11.2018
  • Answered multi-line phone system, routing calls, as well as retaining contracts with existing contacts
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed organizational system to improve document and product management.


New Student Orientation Coordinator

Dawson College
08.2016 - 09.2017
  • Facilitated group activities among assigned students and promoted community bonds through engaging events.
  • Assisted with transition to college life by providing one-on-one support.
  • Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
  • Helped students troubleshoot and resolve issues with registration.

Cognitive Development Stage

Wilder Penfield Elementary
01.2016 - 05.2016
  • Helped students at the kindergarten level explore concepts with engaging, learning-focused activities.
  • Modified lessons to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Aid/shadow daycare supervisors in daily tasks
  • Observe and analyze cognitive development of the children

Education

Bachelor of Arts - Psychology

McGill University
Montreal, QC
12.2021

DEC - Child Psychology

Dawson College
Montreal, QC
12.2017

High School Diploma -

Saint Thomas High School
Dorval, QC
06.2015

Skills

  • Fluent in English and French
  • Microsoft Office
  • Cash Application
  • Cross-Functional Team Collaboration
  • Document Coding and Classification
  • Account Reconciliation
  • Customer Service and Assistance
  • Conflict Mediation
  • Customer Relationship Management
  • Digital Communications
  • Customer Feedback Tracking
  • Social Media and Promotions
  • Visual Storytelling
  • Management Training
  • Sales Promotion

References

Available upon request

Timeline

Accounts Receivable Specialist

Cathelle Inc
04.2022 - 05.2023

Team Lead Sales Associate

Pandora Jewelry
10.2019 - 05.2022

Sales Associate and Cashier

Joe Fresh
02.2019 - 09.2019

Sales Associate and Cashier

Le Panier
08.2017 - 10.2019

Cashier and Party Animator

Menchies Frozen Yogurt
07.2017 - 08.2019

New Student Orientation Coordinator

Dawson College
08.2016 - 09.2017

Administrative Assistant

IRWIN Industries Inc.
06.2016 - 11.2018

Cognitive Development Stage

Wilder Penfield Elementary
01.2016 - 05.2016

Bachelor of Arts - Psychology

McGill University

DEC - Child Psychology

Dawson College

High School Diploma -

Saint Thomas High School

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