Svetlana Tirbhowan
Halifax,NS
Summary
Efficient Accounts Receivable Specialist offering 3 years of experience in accounts receivable functions. Knowledgeable about preparing invoices, processing payments and pursuing past due balances with strong communication skills utilized in resolving customer queries.
Creative leader successful at motivating and building positive team dynamics to accomplish goals. Skilled in process improvement and in teaching best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
ADP Canada
12.2020 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Reviewed over 30 accounts on weekly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel and Oracle software to manage invoices and payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Assisted in the development of credit policies and procedures that minimized risk while supporting business growth.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
Interim Accounts Receivable Collections Manager
ADP Canada
06.2023 - 11.2023
- Supervised staff of 6 collectors, monitoring phone calls and letters.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
- Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
Research Assistant
Université De Moncton
08.2019 - 07.2020
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Maintained up-to-date records of research activities and results for future reference.
- Coordinated and managed laboratory projects and experiments.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Presented research findings at conferences, contributing to the advancement of the field.
Bilingual Customer Service Representative
Manulife Bank & Trust
07.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Managed over 50 customer calls par day.
Education
Bachelor of Science - Biology
Saint Mary's University
Halifax, NS05.2019
Diploma - Forensic Science
Saint Mary's University
Halifax, NS05.2019
Skills
- Collections Experience
- Invoice Processing
- Cash Application
- Aging Reports Analysis
- Month-End Closing Procedures
- Process Improvements
- Strong Client Relations Skills
- Account Reconciliation
- Continuous Improvement
- Attention to Detail
- Fluent in French
Certification
Lean Six Sigma Yellow Belt - 2023
Timeline
Interim Accounts Receivable Collections Manager
ADP Canada
06.2023 - 11.2023
Accounts Receivable Specialist
ADP Canada
12.2020 - Current
Research Assistant
Université De Moncton
08.2019 - 07.2020
Bilingual Customer Service Representative
Manulife Bank & Trust
07.2017 - 08.2018
Bachelor of Science - Biology
Saint Mary's University
Diploma - Forensic Science
Saint Mary's University
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