Jamie Szasz
Ottawa
Summary
Experienced and dependable Coordinator able to provide excellent office management and administrative support while optimizing productivity and efficiency in any work environment. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet firm deadlines. Reliable problem solver with strong analytical and critical thinking skills who is able to express compassion and understanding while also upholding policies and respecting procedures while dealing with customer requests or complaints.
Overview
9
9
years of professional experience
Work History
Certification Coordinator
Sonography Canada
12.2022 - Current
- Responsible for operations of tri-annual national high stakes sonography examinations leading to credentialing of both new and experienced sonographers through two pathways (accredited and alternate)
- Gather and organize materials to support operations.
- Receive and respond to candidate requests via letters, emails, telephone calls and in-person interactions.
- Maintain records, generate reports and produce tracking documents.
- Drive workflow improvements by streamlining processes and creating policies.
- Oversee and delegate work tasks of Certification Administrator
Certification Administrator
Sonography Canada
09.2022 - 12.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided administrative support to Certification Coordinator and Manager, Certification
- Promoted in Nov 2022, effective Dec. 2022
Service Coordinator
SE Health
01.2021 - 08.2022
- Managed caseload for region ranging from Orleans to Cornwall
- Filed and maintained client records
- Provided scheduling support to PSW and Nursing staff while focusing on continuity of care for clients
- Maintained communication with clients and their families regarding care
- Provided billing support
- On maternity leave from April 2021 - August 2022
Customer Service Manager
Microworks
10.2019 - 12.2020
- First point of contact for long-standing and prospective clients, providing support via phone, email and in-person when necessary
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Provided administrative support to General Manager
- Responsible for various accounting and ordering processes - i.e logging and approving engineer work hours for payroll, receiving Supply Orders from customers, submitting Purchase Orders to suppliers, organizing shipping and receiving of supplies
- Company permanently closed in Dec. 2020 due to COVID-19
Office Manager
ComForCare
05.2019 - 10.2019
- Interviewed, processed, oriented, and trained new hires on company processes while managing all current employees (Approximately ~45-60 PSWs and Sitters + 2 administration staff)
- Provided 24/7 support to all employees via text, email and phone
- Responsible for providing support to Long Term Care Facilities by shifting and scheduling of PSWs and Sitters often last minute (less than 24 hours)
- Assisting Director with PR, Marketing and Payroll
- Began employment with ComforCare as Office Administrative Assistant, but was promoted in June 2019
Various Customer Service Positions
Multiple
05.2015 - 04.2019
- Breakfast/Lunch Server, Hilton Garden Inn (Nov. 2017 - Apr. 2019)
- Bartender/Hostess/Server, The WORKS (Dec. 2016 - Apr. 2018)
- Keyholder, DavidsTea (Jul. 2016 - Nov. 2016)
- Cashier, Midway Family Fun Park (Mar. 2016 - Jun. 2016)
- Bartender, Lakeside (May 2015 - Feb. 2016)
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Honours Psychology
Carleton University
Ottawa, ON04.2018
DEC/DCS - Social Sciences
CEGEP Heritage College
Gatineau, QC06.2014
Skills
- Customer Service and Assistance
- Point of Contact
- Coordination of Administrative Activities
- Database Maintenance
- Administration and Operations
- Enforce Policies
Timeline
Certification Coordinator
Sonography Canada
12.2022 - Current
Certification Administrator
Sonography Canada
09.2022 - 12.2022
Service Coordinator
SE Health
01.2021 - 08.2022
Customer Service Manager
Microworks
10.2019 - 12.2020
Office Manager
ComForCare
05.2019 - 10.2019
Various Customer Service Positions
Multiple
05.2015 - 04.2019
Bachelor of Arts - Honours Psychology
Carleton University
DEC/DCS - Social Sciences
CEGEP Heritage College
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