Jamie Stayskal
Temecula
Summary
Highly motivated, committed, and productive Assistant Guest Services Manager offering strong foundation in hospitality, Operations and Guest services, ready to excel and grow in dynamic environment. Delivers keen ability to understand guest needs and ensure satisfaction, coupled with skills in communication and problem-solving. Ready to use and develop organizational and leadership skills in a wide range of Hospitality roles.
Overview
5
5
years of professional experience
Work History
Assistant Guest Services Manager (Promoted)
Murrieta Hot Springs Resort
12.2023 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Streamlined front desk processes for improved efficiency and reduced wait times for guests.
- Enhanced guest satisfaction by promptly addressing and resolving their concerns and inquiries.
- Managed reservations system, ensuring accurate bookings and seamless guest check-in process.
- Implemented upselling strategies that increased revenue from additional services and amenities.
- Developed training materials for new hires, reducing onboarding time and increasing employee confidence.
- Successfully handled emergency situations calmly while coordinating appropriate responses from staff members as per established protocols.
- Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Guest Services Supervisor(Resort Opening Team)
Murrieta Hot Springs Resort
12.2023 - 02.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
Front Office Supervisor
Embassy Suites by Hilton
01.2023 - 12.2023
- High work ethic and self-initiative
- Demonstrate proven decision making and problem solving skills
- Ability to calmly work with high demand and/or upset guests
- Professional and Calm in high conflict situations, known to deescalate situations and turn the stay around for the guest
- High priority to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change
- Be aware of and informed of all hotel activity daily, including banquet events, restaurant hours of operation, as well as local nearby events or activities, to assist guests, as well as manage operational fluctuations
Front Office Supervisor/Interim Front Office Manager
R&R Hospitality Hilton Garden Inn/Homewood Suites
01.2022 - 01.2023
- Ensured proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service sales/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's roles and duties and be able to perform all duties at any given time
- Accurately manage and operate the systems at the front desk, including daily transactions and checks when not able to be performed by the front desk agent
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions and assisting guests with needs
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change
- Be aware of and informed of all hotel activity daily, including banquet events, restaurant hours of operation, as well as local events or activities, to assist guests, as well as manage operational fluctuations
- Performed other duties as assigned in front office setting, housekeeping, banquets, events
Front desk agent/PBX Operator
Hilton Bayfront-Park Blvd
01.2020 - 01.2022
- Responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of room, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrates a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- UPSILL QUEEN
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Via in person, PBX system, Kipsu
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Education
Associate of Arts - Tourism And Hospitality Management
Hospitality Managment
06-2027
High School Diploma -
Hesperia CA
Skills
- Teamwork
- Multitasking abilities
- Flexible & Adaptable
- Reliable
- Call center operations
- High conflict resolution
- Excellent problem-solving abilities
- Staff management
- Customer satisfaction
- Team leadership
- Guest services
Trainings
- System Configuration/Impletion Resort Wide
- Opera/OnQ
- Alice/HOTSOS/Quore
- Ivy/Revenate/KIPSU
- Revenue Managment
- Onboarding/Training
- Hiring/Recruiting
Timeline
Assistant Guest Services Manager (Promoted)
Murrieta Hot Springs Resort
12.2023 - Current
Guest Services Supervisor(Resort Opening Team)
Murrieta Hot Springs Resort
12.2023 - 02.2024
Front Office Supervisor
Embassy Suites by Hilton
01.2023 - 12.2023
Front Office Supervisor/Interim Front Office Manager
R&R Hospitality Hilton Garden Inn/Homewood Suites
01.2022 - 01.2023
Front desk agent/PBX Operator
Hilton Bayfront-Park Blvd
01.2020 - 01.2022
Associate of Arts - Tourism And Hospitality Management
Hospitality Managment
High School Diploma -
Hesperia CA
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