Jamie Parcells
Business Development/Communications Professional
Winnipeg,Canada
Summary
Dynamic communications practitioner with extensive experience in journalism, publishing, entrepreneurship, operations leadership, and business development. Proven track record across government, private industry, technology sector, and startup environments demonstrates versatility and adaptability. Seeking a role that leverages a diverse skill set and substantial expertise to drive impactful results and foster growth. Committed to delivering innovative solutions and enhancing organizational effectiveness through strategic communication and collaboration.
Overview
23
23
years of professional experience
15
15
Certifications
Work History
Customer Service Manager
Noble Manitoba
Winnipeg, Canada
04.2025 - 11.2025
- I was involved in all aspects of marketing, branding, communications, health and safety, staff training, merchandising, sales and customer service. Execution of the company’s grand opening was under my purview. Duties included development of a marketing strategy, budgeting, promotions, vendor networking, entertainment and establishing feedback to build brand loyalty. My daily duties included the following:
- Created training manuals and practices for frontline sales staff including those relating to the use of ERP software and POS systems
- Established all communications including development of the corporate website and social media
- Maintained inventory loading and management
- Developed visual merchandising displays
- Ensured adherence to occupational health and safety (OHS) protocols as the company's official health and safety officer
- Noble Manitoba is a plumbing wholesale business catering to large commercial construction jobs throughout Manitoba.
Clerk
Government of Canada
Winnipeg, Canada
03.2024 - 03.2025
- Executed contract responsibilities for Canada Revenue Agency, ensuring compliance with regulatory standards.
Senior Operations Manager
JUSTEATTAKEAWAY
Winnipeg, Canada
01.2017 - 08.2022
- Managed recruitment, onboarding, and operational activities to ensure efficient performance of 200 team members in a fast-paced logistics department.
- Championed the establishment of employee performance metrics to drive team accountability. Led the formulation of quality assurance guidelines to elevate product quality. Oversaw the implementation of coaching and training initiatives to foster a culture of continuous improvement.
- Designed and implemented communication strategies to enhance brand identity across international markets.
- Developed key performance indicators to enhance customer response efficiency and optimize staffing levels.
- Established and led company's inaugural fraud team, setting a benchmark for global initiatives.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Managed logistics and customer engagement strategies for Canada's leading online food delivery service.
Senior Manager, Menu Platform, Content and Digital Marketing
JUSTEATTAKEAWAY
Winnipeg, Canada
01.2015 - 01.2017
- Oversaw team efforts for menu platform launch to enhance operational efficiency.
- Crafted high-quality content that aligns with brand messaging for restaurant partners.
- Formulated comprehensive content guidelines for menu development teams across iOS and Android platforms.
- Managed adherence to legal and marketing standards in all internal and external communications to mitigate risks.
- Led strategic initiatives as Canada's largest online food delivery provider.
Publisher and General Manager
Cutting Edge Communications
Winnipeg, Canada
01.2003 - 01.2015
- Spearheaded creation and development of national publications for diverse clients across multiple industry sectors.
- Achieved successful project outcomes by managing a cohesive team of staff and freelance writers, designers, editors, photographers, and production personnel.
- Cultivated strategic partnerships and executed sales strategies to drive $2 million in revenue by 2015.
- Oversaw operations of Western Canadian boutique full-service publishing firm catering to Canada's largest associations.
Education
Diploma - Creative Communications (Public Relations, Journalism)
Red River College
WinnipegBA - Political Science/History
University of Manitoba
Winnipeg, ManitobaSkills
- Communications Professional
- Marketing strategy development
- Production process management
- Public relations management
- Content creation
- Content editing
- Digital content strategy
- Experience in multimedia platforms
- Customer-focused sales
- Effective public speaking
- Strategic business growth
- Operational efficiency management
- Project oversight
- Financial planning
- Employee training
- Strategic development
- Performance metric reporting
- Visual merchandising strategies
Languages
English
Native or Bilingual
French
Limited Working
Certification
CPR C & AED Certification
WHMIS (GHS) Certification
Transportation of Dangerous Goods Training
Indigenous Awareness Certification
St. John Ambulance MB, NT & NU
CCOHS: Violence in the Workplace: Awareness
Parkinson Canada
Basics of Emergency Management
Manitoba Emergency Management Organization
Email Marketing Certified
Content Marketing Certified
Digital Advertising Certified
HubSpot Academy
Elite Trainer Certification
Certified Specialist in Strength and Conditioning
Fitness Coach Certification
Certified Nutritionist
Personal Trainer Certification
(ISSA) International Sports Sciences Association
Forklift Training Certification
Leavitt Machinery
Interests
I am an active member of film and movie community in Manitoba and have appeared in more than 60 movies, television series and commercials as a photo double, stand in and stunt performer When not assisting others in achieving their fitness goals, I do my best to maintain a healthy lifestyle and compete in fitness competitions
Timeline
Customer Service Manager
Noble Manitoba
04.2025 - 11.2025
Clerk
Government of Canada
03.2024 - 03.2025
Senior Operations Manager
JUSTEATTAKEAWAY
01.2017 - 08.2022
Senior Manager, Menu Platform, Content and Digital Marketing
JUSTEATTAKEAWAY
01.2015 - 01.2017
Publisher and General Manager
Cutting Edge Communications
01.2003 - 01.2015
BA - Political Science/History
University of Manitoba
Diploma - Creative Communications (Public Relations, Journalism)
Red River College