Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harjot Gill

Fort Erie,ON

Summary

  • Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Walmart
03.2021 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Customer Service Associate

Costco
12.2018 - 02.2021
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
  • Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Built strong rapport with clientele through consistent follow-up on inquiries or concerns that arose during interactions.
  • Coordinated with fellow associates to maintain adequate staffing levels during peak hours of operation.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.

Logistics Coordinator

J&H Group Ltd
01.2017 - 11.2018
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.

Education

High School Diploma -

Ascension of Our Lord Secondary School
Mississauga, ON
04.2016

Skills

  • Customer Service
  • Emergency Response
  • Regulatory Compliance
  • Relationship Management
  • Team Oversight
  • Public Speaking
  • Strong Work Ethic
  • Training and coaching
  • Sales expertise
  • Professional Appearance
  • Schedule Management
  • Interpersonal communications

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Manager

Walmart
03.2021 - Current

Customer Service Associate

Costco
12.2018 - 02.2021

Logistics Coordinator

J&H Group Ltd
01.2017 - 11.2018

High School Diploma -

Ascension of Our Lord Secondary School

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Harjot Gill