Jamie Malkin
Toronto,ON
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven track record in guest engagement and quality control, enhancing customer satisfaction and fostering repeat business. Adept in cash handling and maintaining a safe dining environment, contributing to operational success. Excelling at setting sales records at all levels in multiple roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Special Events, Server and Bartender
Bahia Del Sol Hotel
02.2022 - 08.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Learned and adhered to health and safety standards to ensure a safe dining environment.
- Engaged with guests to create a welcoming atmosphere, fostering repeat business opportunities.
- Supported team members during peak hours by efficiently managing multiple tables and orders.
- Participated in training sessions to improve knowledge of menu items and beverage pairings.
- Contributed to inventory management by monitoring stock levels.
Bartender and Server
Bellafornia
06.2019 - 09.2021
- Crafted a diverse range of cocktails and beverages to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of the bar area to comply with health standards.
- Managed inventory by tracking supplies and placing orders as needed.
- Trained new bartenders on drink preparation techniques and customer service practices.
- Developed relationships with regular patrons, fostering a welcoming atmosphere at the bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager
Harbor Front Center, Splash Patio
04.2016 - 09.2019
- Led cross-functional teams to enhance operational efficiency through strategic planning and execution.
- Developed and implemented process improvements, resulting in streamlined workflows and reduced downtime.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed performance metrics to identify areas for improvement and drive organizational success.
- Managed budget allocations effectively, optimizing resources for maximum impact on project outcomes.
- Conducted regular training sessions to elevate team skills and knowledge in industry best practices.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Liberty Entertainment Group
09.2014 - 08.2016
- Collaborated with stakeholders to align departmental goals with company objectives, ensuring cohesive strategies.
- Spearheaded initiatives that improved service delivery and customer satisfaction across all departments.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor of Science - Sociology
University of Western Ontario
London04-1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Quality control
- Guest relations management
Languages
Spanish
Limited Working
Certification
- Smart Serve certified,
- Food safety handling certificate
- Joint Health and Safety certified (J.H.S.C.)
Timeline
Special Events, Server and Bartender
Bahia Del Sol Hotel
02.2022 - 08.2025
Bartender and Server
Bellafornia
06.2019 - 09.2021
Manager
Harbor Front Center, Splash Patio
04.2016 - 09.2019
Manager
Liberty Entertainment Group
09.2014 - 08.2016
Bachelor of Science - Sociology
University of Western Ontario
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