Jamie-lynn Best

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Streamlined patient admission and discharge processes for a smoother experience.
• Provided compassionate assistance to patients experiencing emotional distress during their time in the ED ward.
• Collaborated with interdisciplinary teams to coordinate care plans for patients with complex needs, such as Life Flight, ICU doctors, Doctors at outlying Hospitals.
• Improved patient satisfaction by efficiently managing and maintaining medical records and vital documents. (Health records, MSI, Insurnace Companies)
• Contributed to positive patient experiences by greeting patients warmly upon arrival to the department.
• Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
• Assisted in optimizing bed utilization through real-time tracking of bed availability, discharge schedules, and pending admissions.
• Maintained efficient hospital operations through diligent completion of necessary administrative duties.
• Maintained a clean and organized work environment, facilitating efficient workflow for the entire ED team.
• Facilitated communication between patients'' families and healthcare professionals, ensuring transparent updates on their loved ones'' status.
• Monitored critical lab results closely, alerting appropriate medical personnel immediately upon detection of potential complications or concerns related to patient care.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Answered phone calls and messages for multiple physicians within the medical facility, scheduling appointments, and handling patient inquiries.
• Followed all policies and procedures related to patient care, safety, risk management and confidentiality.

All while working in Numerous medical units at the Cape Breton Regional Hospital

• Train staff by reviewing training materials, and developing and reviewing new product training
• Preparing schedules
• Review staff evaluations with each staff member, to better utilize there strengths
• Dealt and resolved comments, questions or complaints from both the employees and customers
• Was responsible for meeting monthly targets and goal
• Reliable, responsible, motivated and detail oriented
• Recruit, interview and train new staff members
• Demonstrated desired behaviours for staff including driving sales, handling complicated sales, cash management, and follow up with customers