A motivated individual with strong communication skills and experience in patient support and customer service. A diverse background of experience ranging from administration to health care.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
ED Ward Clerk
University Health Network
Toronto, Ontario
03.2022 - Current
Accurately collect and enter patient demographics at time of check-in
Answer multi-line phone calls and page doctors and nurses accordingly
Update patient charts using EPIC programing and scan in patient forms and documents
Handle patient inquires while keeping sensitive information confidential
Manage patient referrals, send and receive faxes accordingly, schedule appointments and collect payments
Book patient transportation and transfers to various homes and departments
Occupational Therapy Assistant Student
Trillium Health Partners
Toronto, Ontario
04.2024 - 05.2024
Supported the implementation of treatment plans under the supervision of OT’s and PT’s for clients with conditions such as strokes, Parkinson’s Disease and TBI’s
Built strong therapeutic rapport with clients through sharing interests, promoting motivation and encouraging participation in their treatment
Senior Camp Coordinator- Sunny Days Camp
Epilepsy South Central Ontario
Mississauga, Ontario
07.2018 - 08.2022
Utilized organizational skills to oversee camp and ensure it runs efficiently
Provided support to children diagnosed with epilepsy, autism, anxiety, development delays and behavioural diagnosis
Developed and maintained positive professional relationships with children’s parents
Implemented first aid and emergency seizure training as needed
Completed data tracking for behavioral issues and seizure activities