James Wheeler
Peterborough,ON
Summary
Motivated and adaptable cybersecurity professional with a Diploma in Cyber Security and Investigations, complemented by extensive experience in customer service, retail, and warehouse operations. Recognized for reliability and strong communication skills, with expertise in conflict resolution while maintaining a professional and approachable demeanor. Proficient in ethical hacking, digital forensics, and network security, utilizing industry-standard tools such as Wireshark, Kali Linux, Metasploit, and Cisco Packet Tracer. Committed to continuous learning with certifications in Emergency First Aid and actively pursuing CEH, Security+, and CCNA to further enhance cybersecurity qualifications. Eager to leverage a unique blend of technical expertise and interpersonal skills in roles emphasizing problem-solving and customer-focused service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Metro
04.2022 - Current
- Process customer transactions with speed and accuracy while maintaining a friendly, professional demeanor.
- Manage the cash register area, balance cash at end of shifts, and resolve minor transactional discrepancies.
- Ensure compliance with store policies and promote a positive shopping experience.
- Support team members during peak hours by assisting with stocking and store upkeep.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Retail Sales / Installer
TCB New and Used Furniture
04.2022 - 10.2022
- Delivered excellent customer service by assisting with sales inquiries, handling payments, and ensuring customer satisfaction.
- Assembled, transported, and installed furniture in customer homes with attention to detail and safety.
- Maintained inventory accuracy by tracking stock levels and assisting with deliveries.
- Contributed to store organization and merchandising to enhance product displays.
Cashier / Customer Service
Laura Secord
12.2019 - 03.2020
- Assisted customers with purchases, upselling seasonal promotions and specialty items.
- Packaged products for presentation and ensured freshness and quality standards were met.
- Supported daily store operations including cleaning, restocking, and seasonal display setup.
- Processed customer transactions efficiently, ensuring accurate payment handling and change management.
- Maintained cleanliness and organization of checkout area, contributing to positive store environment.
Customer Service Associate
Tom's Independent Grocer
12.2018 - 07.2019
- Provided front-line support to customers, including carry-out assistance and answering inquiries.
- Restocked merchandise, rotated products, and ensured compliance with food safety standards.
- Assisted in keeping the store clean and organized, supporting overall operational efficiency.
- Assisted in training new staff on store protocols and customer interaction techniques.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
Shipper and Receiver
Independent Choice Distribution (Pratt’s)
07.2013 - 01.2015
- Unloaded incoming shipments and organized warehouse goods for efficient distribution.
- Performed temperature checks on perishable items to maintain food safety standards.
- Assisted drivers and interacted directly with customers receiving bulk orders.
- Maintained a clean and hazard-free work environment in alignment with safety guidelines.
- Oversaw loading and unloading processes to maintain workflow efficiency.
- Trained new staff on proper shipping procedures and safety protocols.
Education
Diploma - Cyber Security and Investigations
Sir Sandford Fleming College
Peterborough, ON04.2025
High School Diploma - undefined
Winston Knoll Collegiate
Regina, SK12.2018
Skills
- Customer Service Excellence & Conflict Resolution
- Critical Thinking & Analytical Problem Solving
- Team Collaboration & Clear Communication
- Organization, Time Management & Adaptability
- Digital Forensics, Ethical Hacking & Vulnerability Testing
- Incident Response, Network Security & System Defense
- Network & System Security Administration
- Digital Forensics & Incident Response Procedures
- Penetration Testing & Ethical Hacking Methodologies
- Tools & Platforms: Wireshark, Kali Linux, Metasploit, FTK Imager, Cisco Packet Tracer
- Preparing for Industry Certifications: CEH, CCNA, Security, CISSP
Languages
English
Native or Bilingual
Certification
- Emergency First Aid – St. John Ambulance
- Dealing with Difficult People – Conflict Resolution Training Course
Timeline
Cashier
Metro
04.2022 - Current
Retail Sales / Installer
TCB New and Used Furniture
04.2022 - 10.2022
Cashier / Customer Service
Laura Secord
12.2019 - 03.2020
Customer Service Associate
Tom's Independent Grocer
12.2018 - 07.2019
Shipper and Receiver
Independent Choice Distribution (Pratt’s)
07.2013 - 01.2015
High School Diploma - undefined
Winston Knoll Collegiate
Diploma - Cyber Security and Investigations
Sir Sandford Fleming College
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