James Underwood
Tustin
Summary
Mission-driven and passionate Barista Manager with excellent communication and teaching skills and an infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and coaching standards. Over 1.5 years of experience in maintaining a high-functioning team that consistently reaches store goals while providing meaningful and personal customer experiences.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Starbucks
Rancho Santa Margarita, United States
07.2022 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Barista/ Barista Trainer
Starbucks
Rancho Santa Margarita, United States
11.2020 - 06.2022
- Assisted shift leads in delegation of tasks based on prior knowledge and skillsets of fellow partners to utilize staffing patterns.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Proactively maintained supply levels in counter and customer areas to meet shifting demands.
- Learned to actively look for more efficient ways to complete tasks while keeping in line with company standards.
Education
No Degree - Mechanical Engineering
Saddleback College
Mission Viejo, CA08.2026
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2022
Skills
- Team Collaboration
- Cleanliness standards
- Inventory Control
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Cash handling proficiency
Timeline
Barista Shift Lead
Starbucks
07.2022 - Current
Barista/ Barista Trainer
Starbucks
11.2020 - 06.2022
No Degree - Mechanical Engineering
Saddleback College
High School Diploma -
Mission Viejo High School