James Tso

• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Improved marketing to attract new customers and promote business.
• Managed and motivated employees to be productive and engaged in work.

In charge of repairs and sales of coffee equipment

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Explained diagnostic findings to customers and outlined repair or service options.