Chad Leeson
Niagara Falls,ON
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing emergency situations with an ability to remain calm and focused.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Senior Duty Manager/ Head of Security
White Oaks Resort
Niagara On The Lake
01.1999 - Current
- Respond to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Train employees in essential job functions.
- Handle employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiate plans to improve customer relations, quality standards and service efficiency.
- Develop schedules.
- Formulate procedures to use in event of accidents, fires or other emergencies.
- Set goals for department and support employees in meeting expectations.
Assistant Manager
Darkzone Entertainment
Niagara Falls, ON
04.1996 - 10.2000
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Head Instructor
Action Karate & Jiu Jitsu Center (Sole Proprietor)
Niagara Falls, ON
06.1998 - 04.2000
- Create course content, evaluated and revised lesson plans to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Emphasized safe training practices.
- Tested students on proficiency and execution of techniques.
- Worked with children extensively with focus on discipline and self confidence.
Education
Diploma - Primary Care Paramedic
Niagara College
Welland, ON06.2012
Diploma - General Arts & Sciences
Niagara College
Welland, ON04.2009
Skills
- Ability to remain calm and think critically under stressful situations
- Strong communication and decision making skills
- Performance Monitoring and Evaluation
- Managing daily Operations
- Customer Service
- Delegating Tasks
- Scheduling and Coordinating Security department
- Security Protocols
- Team Supervision
Certification
Standard First Aid and CPR (C)
AED- Automated External Defibrillation
Supervisor Health & Safety Awareness
WSIB Workplace Specific Certification
IASR Employment Standard- AODA certification
IASR General Requirements- AODA certification
IASR Information and Communication Standard- AODA
AODA- Accessible Customer Service Regulation E- training
Leadership Program certificate
Class F Drivers License
Smart Serve
Timeline
Senior Duty Manager/ Head of Security
White Oaks Resort
01.1999 - Current
Head Instructor
Action Karate & Jiu Jitsu Center (Sole Proprietor)
06.1998 - 04.2000
Assistant Manager
Darkzone Entertainment
04.1996 - 10.2000
Diploma - Primary Care Paramedic
Niagara College
Diploma - General Arts & Sciences
Niagara College
Standard First Aid and CPR (C)
AED- Automated External Defibrillation
Supervisor Health & Safety Awareness
WSIB Workplace Specific Certification
IASR Employment Standard- AODA certification
IASR General Requirements- AODA certification
IASR Information and Communication Standard- AODA
AODA- Accessible Customer Service Regulation E- training
Leadership Program certificate
Class F Drivers License
Smart Serve
Athletic Achievements
I have studied and trained in Brazilian Jiu Jitsu for over 20 years and currently hold a second degree black belt.
Athletic Achievements
I have studied and trained in Brazilian Jiu Jitsu for over 20 years and currently hold a second degree black belt.
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