James Towler
Waiter
Victoria,Victoria BC
Summary
To obtain a challenging position in a amazing team-orientated restaurant in order to further my knowledge and passion for the food and beverage industry. Having traveled globally and extensively through Canada i look forward to bring something unique to the team.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Head Server
Acme
Calgary, AB
10.2022 - 04.2023
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Trained new staff on restaurant operations and policies to strengthen performance.
Assistant General Manager
Gorilla Whale
Calgary, AB
05.2021 - 08.2022
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee evaluations, and contract details.
- Motivated, trained, and disciplined employees to maximize performance.
Head Server
The Goose
Calgary, AB
11.2019 - 03.2020
- Trained new staff on restaurant operations and policies to strengthen performance.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server/Bartender
Ox Bar De Tapas
Calgary, AB
10.2017 - 10.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Specialized and used premium spirits to create an extraordinary and memorable cocktail experiences.
Head Server
Mamakas Taverna
Toronto, ON
02.2015 - 12.2016
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Joji's School For Hair
Vancouver, BC 09.2008 - 10.2009
Skills
Food and beverage pairings
High-volume dining
Wine service
Multitasking skills
Extensive wine training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Server
Acme
10.2022 - 04.2023
Assistant General Manager
Gorilla Whale
05.2021 - 08.2022
Head Server
The Goose
11.2019 - 03.2020
Server/Bartender
Ox Bar De Tapas
10.2017 - 10.2019
Head Server
Mamakas Taverna
02.2015 - 12.2016
Joji's School For Hair
09.2008 - 10.2009