James Sargent
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 12 years of experience in Bus Driver roles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Motor Coach Operator
Landline Company
03.2024 - 07.2024
- Transported Air Canada passengers from Regional airports to Pearson International Airport and return.
- Handled passengers luggage, assisted passengers during trip.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
Motor Coach Operator
Golden Arrow Tours
03.2023 - 10.2023
- Delivered exceptional customer service to clients offering tours across Western Canada and the USA.
- Handled baggage for clients and assisted clients during the tour.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
Transit Bus Operator
First Transit
08.2020 - 08.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Tour Bus Driver
Pacific Northwest Transportation Services
04.2019 - 10.2020
- Developed strong relationships with fellow drivers and staff members through open communication channels and teamwork.
- Provided assistance to tourists with special needs or disabilities by offering additional support during boarding procedures or while navigating unfamiliar terrain on guided tours.
- Collaborated with management regarding any mechanical issues or necessary repairs, keeping the company''s fleet in optimal condition.
- Contributed to team success by actively participating in staff meetings, sharing ideas for improvements or new tour offerings.
- Increased passenger retention rates through engaging narration of historical facts, anecdotes, and unique points of interest during tours.
- Enhanced overall tour experience for passengers by accommodating unique requests or providing insider tips on local attractions and events.
Charter Bus Driver
Moose Mountain Bus Lines
09.2015 - 03.2019
- Ensured passenger safety with thorough pre-trip inspections and adherence to traffic laws.
- Demonstrated adaptability by adjusting routes as needed due to road closures or construction detours.
- Consistently met stringent safety standards by adhering to company policies and federal regulations, resulting in an excellent driving record.
- Contributed to team cohesion by collaborating closely with fellow drivers, sharing tips for navigating difficult routes or addressing common challenges faced on the job.
- Maintained a professional demeanor under pressure while handling last-minute itinerary changes or unforeseen complications during trips.
- Managed challenging weather conditions skillfully, prioritizing passenger safety while minimizing delays in arrival times.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
- Coordinated group travel logistics effectively, ensuring smooth transitions from one destination to another for passengers.
- Showcased strong attention to detail when preparing for trips, ensuring all relevant documentation and permits were in order before departure.
Garbage Collector
GFL Environmental
07.2012 - 03.2013
- Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.
- Decreased litter accumulation in public spaces with consistent daily garbage collection routines.
- Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
- Collected and gathered garbage from buildings, businesses and other facilities 4 days per week.
- Used hand signals to communicate with other workers or drivers.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Upheld city regulations on waste management, contributing to a cleaner urban environment for residents.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
Delivery Driver/Warehouse Supervisor
Monashee Spring Water
01.2006 - 06.2009
- Delivered bottles of water to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Shipper/Receiver/Warehouse Order Picker
Windsor ILC
08.1997 - 08.1999
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
- Coordinated storage locations and product movements.
- Tagged and shelved automotive product using first-in, first-out storage scheme.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Diploma - Marketing
Humber College
Toronto, ON04.1988
Skills
- Vehicle inspection proficiency
- Defensive Driving
- Safety measures
- Passenger Assistance
- Accident Prevention
- Fuel Efficiency Practices
- Route navigation expertise
- Safety-focused
- Pre-Trip Inspections
- Elderly and Disabled Assistance
- Transporting Students
- Clean Driving Record
- Passenger Safety
- Commercial driving
- Inclement weather driving
- Route Navigation
- Route Planning
- Passenger Interaction
- Impeccable safety history
- Bus Operation
- Problem-Solving
- Dependable and Trustworthy
- Time Management
- Passenger Service and Safety
- Attention to Detail
- Multitasking
- Wheelchair and Scooter Security
- Defensive Driving Practices
- Commercial Drivers License CDL
- Ability to Lift 50 Pounds
Languages
English
Native or Bilingual
Certification
- Licensed Forklift Operator - January 2024
Timeline
Motor Coach Operator
Landline Company
03.2024 - 07.2024
Motor Coach Operator
Golden Arrow Tours
03.2023 - 10.2023
Transit Bus Operator
First Transit
08.2020 - 08.2022
Tour Bus Driver
Pacific Northwest Transportation Services
04.2019 - 10.2020
Charter Bus Driver
Moose Mountain Bus Lines
09.2015 - 03.2019
Garbage Collector
GFL Environmental
07.2012 - 03.2013
Delivery Driver/Warehouse Supervisor
Monashee Spring Water
01.2006 - 06.2009
Shipper/Receiver/Warehouse Order Picker
Windsor ILC
08.1997 - 08.1999
Diploma - Marketing
Humber College
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