Joey Marzan

Rideshare Driver

Uber/LYFT

06.2015 - 08.2024

Navigated city routes efficiently to ensure timely passenger pickups.
Provided excellent customer service to enhance passenger satisfaction during rides.
Maintained vehicle cleanliness and safety standards for a comfortable ride experience.
Communicated effectively with passengers regarding trip details and route changes.
Managed digital payment systems for seamless transactions after each ride.
Adapted quickly to changing traffic conditions to optimize travel times.
Collected and reported feedback to improve service quality and driver performance.
Coordinated with support teams for assistance with rider concerns or issues encountered.
Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Navigated routes using GPS systems for efficient delivery of passengers.
Achieved consistently high customer scores due to exceptional service.
Followed safety rules to keep clean driving record with no accidents or incidents.
Displayed excellent time management skills by arriving at pickup locations early or on time.
Cleaned vehicle regularly to maintain professional appearance.
Drove passengers from pick-up points to deliver to destination.
Presented clean and sanitized vehicle to customers for utmost satisfaction.
Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Ensured customer safety by providing seat belts and adhering to traffic laws.
Continuously monitored traffic conditions in order to select optimal route for passenger destination.
Greeted customers and provided them with information about the rideshare service.
Followed company protocols regarding cancellations, refunds, and other requests from customers.
Offered riders information about local attractions and restaurants.
Responded to customer inquiries in a timely manner via phone or text message.
Adhered to all city regulations related to ride share services such as speed limits, parking rules.
Notified customers of delays to decrease calls to support.
Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.