James Mullin
Feversham, ,ON
Summary
Versatile and dynamic, with a proven track record at YMCA of Simcoe/Muskoka, enhancing safety and customer satisfaction. Excelled in water monitoring and hazard removal, alongside strong client relations. Demonstrated expertise in CPR and first aid, ensuring optimal support and safety. Achieved significant improvements in operational efficiency and customer service excellence.
Eager Server/Bartender, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
8
8
years of professional experience
Work History
Lifeguard
YMCA of Simcoe/Muskoka
07.2021 - Current
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Assisted in organizing and implementing recreational activities and programs.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Server/Bartender
The Last Class
09.2023 - 04.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Demolition Crew Member
Kostick Demolition Inc.
05.2019 - 09.2021
- Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
- Operated jackhammer, cutting saws and other power tools for demolition work.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Pulled out salvageable items before full structural demolition.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
Expeditor, Busser, Cook, Dishwasher
Tholos Restaurant
06.2016 - 05.2021
- Addressed supply problems and developed creative solutions to prevent delays.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Trained new expeditors and food runners according to company policies and standards.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
Pre-Service Fire Certification - Pre-Service Fire
Georgian College of Applied Arts And Technology
Barrie, None08-2024
Skills
- Water monitoring
- Hazard removal
- Pool cleaning
- Safety oversight
- First aid
- Strong client relations
- Record keeping
- Group and individual instruction
- Physical fitness
- CPR certified
- Swimming lessons
- Swimming instruction
- Chemical level testing
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Server/Bartender
The Last Class
09.2023 - 04.2024
Lifeguard
YMCA of Simcoe/Muskoka
07.2021 - Current
Demolition Crew Member
Kostick Demolition Inc.
05.2019 - 09.2021
Expeditor, Busser, Cook, Dishwasher
Tholos Restaurant
06.2016 - 05.2021
Pre-Service Fire Certification - Pre-Service Fire
Georgian College of Applied Arts And Technology
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