James Melville

• Collaborated with the sales team to understand customer requirements, boost product sales, and provide sales support.
• Offered technical and non-technical support and services to clients and staff regarding product use, operation, and maintenance.
• Provided training and product support for other members of the sales team.
• Organized schedules, workflows, and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with the store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Coached team members, and delivered constructive feedback to promote better productivity and build confidence.
• Completed inventory audits to identify losses and project demand.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Recruited and trained new employees to meet job requirements.

• Handled telephone inquiries regarding appointments and work in process.
• Answered phone calls and responded to questions and concerns.
• Explained amount for expected services and provided detailed answers to customer questions.
• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
• Used knowledge of services to recommend additional products and offerings to customers.
• Recommended additional, useful services to customers to increase overall sales.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Used tools, parts and equipment to maintain and repair customer tires.
• Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
• Changed and rotated tires for customers to provide safety and maximize customer service rankings.
• Maintained inventory by loading and unloading tire shipments.
• Inspected tires on customer vehicles to report mechanical defects.
• Delivered customer service by answering questions and explaining tire installation process.
• Inspected and organized tire inventories while performing routine stock assessments.
• Collaborated with team members to fulfill sales and service requests.
• Maintained clean and professional tire bay by merchandising tire displays and automotive products.
• Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
• Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.

• Performed tire rotations, mounts and balancing on vehicles.
• Cleaned and maintained tire service bays to keep work areas organized.
• Diagnosed and repaired tire and rim issues.