James Jackson
Toronto,Canada
Summary
Innovative Product Manager known for high productivity and efficient task completion. Possess specialized skills in product lifecycle management, market analysis, and agile project methodologies. Excel in leadership, communication, and problem-solving to drive projects to successful completion. Committed to leveraging these abilities to contribute significantly to any team's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Manager, B2B Ecosystem
STAPLES CANADA
07.2022 - Current
- Implemented internal processes to deliver measurable value for customers.
- Managed daily business operations while steering long-term strategic roadmaps.
- Engaged teams for timely, budget-compliant project execution.
- Cultivated cross-functional relationships to improve communication and prioritize initiatives.
- Showcased industry trends during product team demonstrations to drive innovation.
- Conducted gap analysis to identify market needs and opportunities for new products.
- Defined cost reduction strategies throughout product development to enhance profitability.
- Oversaw diverse product portfolios serving B2B and B2C markets.
Associate Digital Product Manager
HOME DEPOT CANADA
11.2021 - 07.2022
- Defined goals and metrics, calculating product value for strategic initiatives.
- Communicated product priorities and direction to development teams and third-party partners.
- Created and prioritized user stories and epics to align with product objectives.
- Led product portfolio management, delivering key initiatives from the roadmap.
- Executed initiative rollout, process definition, and change management training documentation.
- Fostered collaboration among cross-functional teams to drive value and resolve impediments.
Sr Ecommerce Digital Analyst (Product Owner)
HOME DEPOT CANADA
04.2021 - 11.2021
- Managed ticket backlog and created user stories for features and enhancements.
- Organized story planning sessions while coordinating with business teams to achieve timelines.
- Led requirements gathering sessions for new tool features and enhancements.
- Served as product SME for digital product onboarding tool.
- Maintained product roadmap for onboarding tool, ensuring alignment with strategic goals.
- Trained coordinators on overall tool functionality and Home Depot proprietary programs.
- Developed ticket support process and designed supplementary documentation portal used by over 500 daily users.
ECOMMERCE DIGITAL CONTENT ANALYST
HOME DEPOT CANADA
03.2018 - 04.2021
- Delivered and managed new product onboarding tool for Store and Online.
- Contributed to decision-making, process development, and tool functionality.
- Utilized Agile project management techniques to enhance shareholder value.
- Provided reporting and analysis to internal teams for informed decision-making.
- Managed onboarding tool support team, creating efficiencies through support tools.
- Decreased support ticket volume while reducing average response time.
- Trained support staff and vendor community on product onboarding best practices.
- Participated in Scrum meetings to track project milestones and ensure progress.
Education
POST GRADUATE CERTIFICATE - SPORTS & EVENT MARKETING
GEORGE BROWN COLLEGE
01.2015
ADVANCED DIPLOMA - BUSINESS MARKETING
GEORGE BROWN COLLEGE
01.2014
Skills
- Jira and Confluence
- SAP and Hybris
- Zendesk and Contentful
- Shopify
- Adobe Analytics
- Microsoft Office Suite
- Product development and management
- Cross-functional collaboration
- Change management strategies
- Strategic planning and execution
- Program development
Certification
- Certified Scrum Master
- Certified Product Owner
References
References available upon request.
Timeline
Product Manager, B2B Ecosystem
STAPLES CANADA
07.2022 - Current
Associate Digital Product Manager
HOME DEPOT CANADA
11.2021 - 07.2022
Sr Ecommerce Digital Analyst (Product Owner)
HOME DEPOT CANADA
04.2021 - 11.2021
ECOMMERCE DIGITAL CONTENT ANALYST
HOME DEPOT CANADA
03.2018 - 04.2021
POST GRADUATE CERTIFICATE - SPORTS & EVENT MARKETING
GEORGE BROWN COLLEGE
ADVANCED DIPLOMA - BUSINESS MARKETING
GEORGE BROWN COLLEGE
Similar Profiles
Cierra MacDonaldCierra MacDonald
Regional Sales Operations & Enablement Manager at Staples CanadaRegional Sales Operations & Enablement Manager at Staples Canada
Danial SalimDanial Salim
Regional Sales Manager at Staples CanadaRegional Sales Manager at Staples Canada
Agnel Savery Andoniradji SaveryAgnel Savery Andoniradji Savery
Technology Sales Supervisor at Staples CanadaTechnology Sales Supervisor at Staples Canada
Karen NeateKaren Neate
Business Support Manager at Staples CanadaBusiness Support Manager at Staples Canada
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square