James Drost
Saint John
Summary
Professional Service Delivery Agent with a proven track record at Van Houtte Coffee Services, excelling in incident management and customer satisfaction. Recognized for enhancing service delivery through effective problem-solving and teamwork. Committed to reliability and attention to detail, ensuring timely order delivery and exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Service Delivery Agent
Van Houtte Coffee Services
01.2019 - 07.2025
- Assisted in resolving customer inquiries and issues to enhance service delivery.
- Learned company policies and procedures to provide accurate information to customers.
- Supported team members in managing service requests efficiently and effectively.
- Participated in training sessions to develop product knowledge and customer service skills.
- Delivered orders on time.
- Provided quality customer service
- Full knowledge of the city of Saint John and surrounding area.
- Efficiently handled pre-trip and post-trip inspections of the vehicle.
Education
Computer Science
CDI College
Ottawa, ONSkills
- Incident management
- Service level agreement management
- Customer satisfaction
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Languages
French
Professional Working
Timeline
Service Delivery Agent
Van Houtte Coffee Services
01.2019 - 07.2025
Computer Science
CDI College
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