Marcus Hines
Scarborough, ON,ON
Summary
Dynamic professional with a proven track record at Canada Post Corp., enhancing customer satisfaction and streamlining business processes. Expert in incident and escalation management, with a knack for leveraging both technical and interpersonal skills to exceed performance targets. Demonstrates exceptional proficiency in business process mapping and a commitment to delivering maximum customer service experiences.
Overview
14
14
years of professional experience
Work History
Service Delivery Agent
Canada Post Corp.
11.2019 - 11.2024
- Sell postal products and service to the business community and public
- Sort, distribute and process mail into appropriate classifications
- Provide customers with information and forms
- Address delivery and service difficulties to resolve problems thoroughly and quickly
Diesel Equipment Technician
Peterbilt
06.2018 - 01.2019
- Evaluate the working condition of, diagnose, assemble/disassemble and repair the on road equipment efficiently and effectively
- Use secondary materials and equipment safely
- Use related instruments, hand/power tools, secondary equipment, and computer systems
- Accurately document on work orders all machine information, actions taken, and time spent
- Continually assess service task hazards and ensure work is performed safely, and to accepted standards
- Use computer applications and information systems to document maintenance, inspection, and diagnosis
- Work with equipment engineers to diagnose and fulfill warranty requirements
- Road test equipment and verify repairs as required
Senior Retail Sales Representative
Forzani Group
03.2011 - 02.2016
- Delivering a great shopping experience
- Maintaining store appearance
- Ensuring price scan accuracy
- Learning new skills and about new products, or trying a new sport
- Ensuring that loss prevention policies are followed
- Deliver exceptional customer experience to support your team in achieving performance targets
Education
Hoisting And Rigging- Basic Safety Training
Infrastructure Health And Safety Association
04-2018
Truck And Coach Technician - Truck And Coach Technician
Centennial College of Applied Arts And Technology
Scarborough, ON05-2014
Security
Intercon Security
01-2013
Skills
- Pioneer in the Complete experience method
- Incident management
- Escalation management
- Business process mapping
- Customer satisfaction
Timeline
Service Delivery Agent
Canada Post Corp.
11.2019 - 11.2024
Diesel Equipment Technician
Peterbilt
06.2018 - 01.2019
Senior Retail Sales Representative
Forzani Group
03.2011 - 02.2016
Hoisting And Rigging- Basic Safety Training
Infrastructure Health And Safety Association
Truck And Coach Technician - Truck And Coach Technician
Centennial College of Applied Arts And Technology
Security
Intercon Security
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