James Clinton
St. Catharines,ON
Summary
Adept SRC Operator at Fire Monitoring Of Canada, I excelled in high-stress situations, ensuring swift, life-saving responses. With a keen eye for detail and superior problem-solving abilities, I enhanced emergency dispatch efficiency and reduced account setup errors, demonstrating a commitment to quality assurance and effective communication.
Overview
17
17
years of professional experience
Work History
SRC Operator
Fire Monitoring Of Canada
11.2007 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Reduced errors in account setups with thorough verification of client information, ensuring accurate account creation.
Education
High School Diploma -
Saint Thomas Adult Learning Centre
St. Catharines, ONSkills
- Attention to Detail
- Problem-Solving
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Quality Assurance
- Data Entry
- Analytical Thinking
- Issue Resolution
- Customer Service
- Teamwork and Communication
- Punctual and Reliable
Languages
English
Native or Bilingual
Timeline
SRC Operator
Fire Monitoring Of Canada
11.2007 - Current
High School Diploma -
Saint Thomas Adult Learning Centre
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