Candice Stewart
St. catharines,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
SRC OPERATOR
FIRE MONITORING OF CANADA INC
05.2023 - Current
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police and fire services to premises.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Followed established protocols for professional handling of emergency situations.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Customer Service Representative
Ian Martin Group Inc
03.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Made phone calls and sent emails to establish leads.
- Investigated, resolved and reported customer problems.
- Responded to telephone complaints promptly, following standard operating procedures.
- Directed daily activities in Escalations/Call Back Team to achieve goals.
- Read through and updated client records, including histories, adhering to the PHIPA act and privacy protocols. Confirming clients or creating new records.
- Answering COVID-19 FAQ and and provided information to information sources through the provincial standards.
Clerk
Avondale Food Stores
10.2020 - 02.2021
- Assist customers by providing information and resolving their complaints.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Answer customers' questions, and provide information on procedures or policies.
Front Store Clerk
Tim Hortons
04.2016 - 08.2020
- Set oven temperatures and place items into hot ovens for baking.
- Check the quality of raw materials to ensure that standards and specifications are met.
- Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
Education
Diploma - Medical Administrative Assistant
Niagara College
Niagara On The Lake07.2020
Certificate - Office Administration
Niagara College
Niagara On The Lake 01.2019
Certificate - Personal Support Worker
Trillium College
St. Catharines12.2015
Skills
- Courteous demeanor
- High-energy attitude
- Call Center Operations
- Retail sales customer service
- Inbound and Outbound Calling
- Problem-solving abilities
- Quality control
- Office equipment proficiency
Timeline
SRC OPERATOR
FIRE MONITORING OF CANADA INC
05.2023 - Current
Customer Service Representative
Ian Martin Group Inc
03.2021 - Current
Clerk
Avondale Food Stores
10.2020 - 02.2021
Front Store Clerk
Tim Hortons
04.2016 - 08.2020
Diploma - Medical Administrative Assistant
Niagara College
Certificate - Office Administration
Niagara College
Certificate - Personal Support Worker
Trillium College
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