JA'LEIA POWELL
Oakland
Summary
Experienced and dedicated operations manager with a strong background in security services, team leadership, scheduling, and client relations. Known for improving efficiency, enforcing compliance, and ensuring customer satisfaction through strategic planning and performance management.
Overview
10
10
years of professional experience
Work History
Ambassador
Marina security services
San Francisco
07.2024 - Current
Operations Manager
Pro Guard Security
Walnut
01.2023 - 06.2024
- Supervise field supervisors managing 100+ security officers across multiple sites.
- Streamlined scheduling system for increased efficiency.
- Oversaw payroll processing and staff recruitment.
- Delivered performance evaluations and corrective actions.
- Maintained client satisfaction through regular communication and on-site training.
Field Supervisor
Pro Guard Security
San Francisco
03.2022 - 12.2022
- Coordinated shift coverage and call-offs.
- Conducted compliance inspections and schedule updates.
- Trained and supervised new and existing staff.
- Managed emergency response coordination.
Flex Officer
Pro Guard Security
03.2020 - 03.2022
- Conducted safety patrols and emergency equipment checks.
- Documented daily security activity and responded to incidents.
- Provided secure escort services for visitors.
Security Officer
Allied Universal Security Services
Oakland
10.2015 - 10.2019
- Performed facility patrols and access control.
- Monitored for unauthorized personnel and safety hazards.
Emergency Room Specialist
Securitas Security Services
Oakland
03.2015 - 03.2018
- Provided support in high-stress hospital environments.
- Delivered crisis intervention for patients on legal psychiatric holds.
- Ensured safety through direct observation and de-escalation techniques.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA01.2011
Social Psychology
Berkeley City College
Berkeley, CAAccounting & Business Management
Solano Community College
Fairfield, CASkills
- Operations & Team Management
- Scheduling & Payroll Administration
- Client Relations & Contract Management
- Health & Safety Compliance
- Performance Evaluation & Training
- Crisis Response & Emergency Protocols
Timeline
Ambassador
Marina security services
07.2024 - Current
Operations Manager
Pro Guard Security
01.2023 - 06.2024
Field Supervisor
Pro Guard Security
03.2022 - 12.2022
Flex Officer
Pro Guard Security
03.2020 - 03.2022
Security Officer
Allied Universal Security Services
10.2015 - 10.2019
Emergency Room Specialist
Securitas Security Services
03.2015 - 03.2018
High School Diploma -
Pinole Valley High School
Social Psychology
Berkeley City College
Accounting & Business Management
Solano Community College