Jaswinder Multani
LONDON,Canada
Summary
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
16
16
years of professional experience
Work History
Ambassador
Amazon Fulfillment Center
St. Thomas, ON
05.2024 - Current
- I have worked in AFE as an associates in more than 5 Process Path's.
- I worked in Vendor receive.
- Currently working as an Ambassador in Receive Dock where pretty much working in all areas of that department.
Janitor
Dust Bunnies Janitorial Services
04.2021 - 04.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Delivery Driver and Cook
Gusto Pizza
04.2021 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Machine Operator
Formet
St Thomas
07.2020 - 03.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Cleaner
Modern Cleaning Services
Georgetown, Canada
03.2020 - 06.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Front Cashier Clerk
Royal Taste Sweets and Restaurant
Brampton, Ontario, Canada
11.2018 - 03.2019
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Supervisor
Hamilton Janitorial Services
Fort St John, British Columbia, Canada
09.2014 - 09.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
Restaurant Manager
On The House Restrobar
Chandigarh, India
07.2012 - 11.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
General Manager
Nik Bakers
Chandigarh, India
11.2011 - 06.2012
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Shift Supervisor
McDonald's
Timaru, New Zealand
03.2009 - 09.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Diploma in Human Resource Management -
Aoraki polytechnic
08.2011
Diploma in Fashion Design - undefined
Aoraki Polytechnic
11.2009
Degree in Bachelor of Arts with Honors - undefined
G.C.G Sector 11
06.2008
Skills
- Shift Management
- Hospitality Operations
- Food and Beverages Services
- Shift Supervisor
- Advance Shift Management
- Computer Application
- Scheduling and planning
- Operational efficiency
- Cross-functional coordination
- Problem-solving
- Team leadership
- Decision-making
- Warehouse operations
Languages
English
Hindi
Punjabi
Timeline
Ambassador
Amazon Fulfillment Center
05.2024 - Current
Janitor
Dust Bunnies Janitorial Services
04.2021 - 04.2024
Delivery Driver and Cook
Gusto Pizza
04.2021 - 07.2022
Machine Operator
Formet
07.2020 - 03.2021
Cleaner
Modern Cleaning Services
03.2020 - 06.2020
Front Cashier Clerk
Royal Taste Sweets and Restaurant
11.2018 - 03.2019
Supervisor
Hamilton Janitorial Services
09.2014 - 09.2017
Restaurant Manager
On The House Restrobar
07.2012 - 11.2012
General Manager
Nik Bakers
11.2011 - 06.2012
Shift Supervisor
McDonald's
03.2009 - 09.2011
Diploma in Fashion Design - undefined
Aoraki Polytechnic
Degree in Bachelor of Arts with Honors - undefined
G.C.G Sector 11
Diploma in Human Resource Management -
Aoraki polytechnic