Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Jake Garibay

Hacienda Heights

Summary

I'm a hard-working college student with a good work ethic, and I'm looking to expand my experience with a new job opportunity. I am reliable and dedicated along with extensive experience in the retail. Solid team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative & Cashier

Amazon Retail LLC
La Habra
02.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Accepted cash and credit card payments, issued receipts and provided change.

Package Handler & Cashier

Target
Rowland Heights
02.2023 - 02.2024
  • Stacked boxes onto pallets in an efficient manner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Participated in regular safety meetings and training sessions.
  • Assisted in training new employees on package handling processes.
  • Organized packages according to type, size, destination, and other specifications.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

Package Handler & Unloader

fedex
Diamond Bar
09.2021 - 08.2022
  • Operated a variety of material handling equipment such as conveyor systems, order pickers, reach trucks, power jacks and other related warehouse machinery.
  • Moved freight from one area of the warehouse to another using hand-trucks or carts when necessary.
  • Loaded outbound shipments onto trucks, trailers, and railcars according to customer requirements.
  • Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
  • Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
  • Inspected all incoming loads for accuracy against shipping documents.

Education

GED -

Rio Hondo College
Whittier, CA
10-2025

High School Diploma -

Glen A Wilson
Hacienda Heights, CA
05-2021

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Sales support
  • Stock organization
  • Employee training
  • Retail marketing
  • Loading and unloading
  • Equipment operation
  • Pallet jack operation

Affiliations

  • Very active outside of work and school
  • Love to golf and go to the gym
  • Snowboarding

Accomplishments

  • Employee of the month

Languages

Spanish
Professional

Timeline

Customer Service Representative & Cashier

Amazon Retail LLC
02.2024 - Current

Package Handler & Cashier

Target
02.2023 - 02.2024

Package Handler & Unloader

fedex
09.2021 - 08.2022

GED -

Rio Hondo College

High School Diploma -

Glen A Wilson

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Jake Garibay