Jake Catura
Sunnyvale
Summary
Reliable and motivated individual with 2 years of basic experience in repairing and maintaining electrical and plumbing systems, including light fixtures, outlets, and faucets. Gained valuable product knowledge through 4 years at Home Depot in the electrical and plumbing departments. Additionally, I have 2 years of experience as a Valet Supervisor, where I developed strong leadership skills and effectively managed and trained staff. With over a decade in customer service, I bring exceptional communication skills and a proven ability to achieve goals and support team development.
Overview
9
9
years of professional experience
Work History
Valet Site Operation Supervisor
Propark Mobility
2022.09 - Current
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Sales Associate
Home Depot
2018.05 - 2022.08
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Maintenance Technician
TrueFix Maintenance Co.
2015.07 - 2017.08
- Operated varied hand and power tools to complete repairs.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Regularly conducting equipment functionality.
- Installed new locks and door handles.
- Repair or Replace defective components such as leaking faucets, clogged toilets, light fixtures.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Maintaining accurate records of all maintenance activities.
Education
Bachelor of Arts - Communications Studies
San Jose State University
San Jose, CA12.2023
Associate of Arts - Communication Studies
De Anza College
Cupertino, CA06.2019
Skills
- Effective communication and customer service
- Problem-solving skills
- Staff Training and Development
- Record Keeping Abilities
- Basic electrical repair (light fixtures, electrical outlets)
- Basic plumbing maintenance repair (e.g toilets, sinks)
- Understanding of safety procedures and protocols
Valid driver's license and reliable transportation
Clean driving record
Timeline
Valet Site Operation Supervisor
Propark Mobility
2022.09 - Current
Sales Associate
Home Depot
2018.05 - 2022.08
Maintenance Technician
TrueFix Maintenance Co.
2015.07 - 2017.08
Bachelor of Arts - Communications Studies
San Jose State University
Associate of Arts - Communication Studies
De Anza College
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