Jainish Patel
Cambridge
Summary
Dental Treatment Coordinator with over 10 years of experience in patient relations and dental office administration. Skilled in dental payment processing, financing options, and dental treatments and procedures. Proficient in ABELDENT software and dental insurance expertise. Proven track record of delivering high-quality patient-centric dental treatment and promoting education for oral hygiene.
Overview
13
13
years of professional experience
Work History
Treatment Coordinator
Dr Amanpreet Chopra Dentistry
01.2023 - Current
- Resolve financial discrepancies and concerns, by reducing outstanding accounts and by improving the collections process
- Maintain and balance daily finances, processing payments, and transactions daily to ensure accurate financial reporting
- Maintain positive relationships with insurance companies, successfully negotiating with 70+ major insurers to resolve claims faster and improve payment timelines
- Track and update notes in patient charts regarding insurance changes, ensuring all billing details are aligned and properly documented
- Coordinated administrative tasks, including scheduling, data entry, and patient billing, utilizing strong organizational and time management skills
- Demonstrated expertise in medical terminology, applying knowledge to ensure accurate documentation and communication
- Utilized technical skills, including proficiency in Microsoft Office (Word, Exchange) and electronic medical records (ABELDENT), to efficiently manage patient information and scheduling
- Provided exceptional customer service, leveraging strong verbal and written communication skills to address patient inquiries and concerns
- Maintained confidentiality and handled sensitive patient information with discretion
Customer Service Representative
Circle K
08.2022 - 01.2023
- Greeted customers, responded to inquiries, and resolved concerns in a timely and professional manner
- Managed cash transactions, operated a point-of-sale system, and maintained a high level of accuracy
- Demonstrated adaptability and flexibility in a fast-paced environment, prioritizing tasks to meet customer demands
- Collaborated with colleagues to maintain a clean, organized, and welcoming store environment
Dentist
Shree Multispecialty Dental Clinic
08.2017 - 07.2022
- Operated and managed a private dental clinic, delivering high-quality, patient-centric treatment while promoting oral hygiene education to enhance patient outcomes
- Prepared end-of-day financial statements, including bank deposits, printing reports, period charts, and scheduling for the following day
- Cultivated strong referral relationships with local dentists, increasing the utilization of periodontal services and expanding the clinic's patient base
- Performed a full range of surgical periodontics, including guided tissue regeneration, gingival grafts, osseous surgery, soft tissue management, and crown lengthening procedures
Consultant Dentist
Dr. Smile Dental Clinic
01.2016 - 12.2016
- Utilized strong communication and interpersonal skills to consult with patients, effectively explaining treatment options and addressing concerns
- Captured intraoral and extraoral radiographs using digital X-ray technology to aid in accurate diagnosis and treatment planning
- Co-diagnosed periodontal ailments with the dentist, collaborating to develop tailored treatment plans for optimal patient outcomes
Assistant Dentist
Adarsh Dental Clinic
01.2012 - 01.2013
- Accurately collected and recorded patient medical and dental histories, ensuring adherence to privacy and confidentiality standards
- Delivered comprehensive preoperative and postoperative care, providing patients with clear instructions and follow-up support for optimal recovery
- Administered general and local anesthetics, effectively managing patient pain and discomfort during dental procedures
Education
Medical Terminology Certificate -
Udemy
Master - Field of Study in Periodontology
Pacific Dental College and Hospital
01.2016
Bachelor - Dental Surgery
Manubhai Patel Dental College
06.2012
Skills
- Communication
- Treatment Planning
- Scheduling
- Insurance Verification
- Teamwork and collaboration
- Medical Record Management
- Billing and Coding
- Computer skills
- Medical terminology
- Adaptability and flexibility
Timeline
Treatment Coordinator
Dr Amanpreet Chopra Dentistry
01.2023 - Current
Customer Service Representative
Circle K
08.2022 - 01.2023
Dentist
Shree Multispecialty Dental Clinic
08.2017 - 07.2022
Consultant Dentist
Dr. Smile Dental Clinic
01.2016 - 12.2016
Assistant Dentist
Adarsh Dental Clinic
01.2012 - 01.2013
Medical Terminology Certificate -
Udemy
Master - Field of Study in Periodontology
Pacific Dental College and Hospital
Bachelor - Dental Surgery
Manubhai Patel Dental College
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