Hailey Johnson
Calgary,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Treatment Coordinator
Trec Dental
06.2023 - Current
- Manage Treatment Plans, Provide accurate quotes for planned treatment, Book outstanding treatment, Sending and receiving estimates for basic & major treatment, Keeping up in a continuously changing and demanding office, Respond to several e-mails and text messages within a reasonable timeframe, Scheduling appointments, Processing insurance claims, Sending and receiving patient referrals, Recall max
Senior Patient Coordinator
Dental Wellness Group
06.2020 - 07.2023
- Scheduled new and existing patients, Processed insurance claims, Sending and receiving estimates, Accurately processed patient balance, Sending and receiving patient referrals, Executed continuing care, Insurance breakdowns
Driver Operator & Bus Attendant
Dreams Transporation
01.2016 - 01.2020
- Student management, Abided by traffic laws and safety systems, Hazard recognition, Conducted pre/post-trips, Provided a safe and happy atmosphere for student riders, Maintained a clean bus, Upheld a professional attitude
Optician Assistant
IRIS the Visual Group
01.2007 - 01.2009
- Customer Service/Sales/Reception, Prepared patients for Optometrist by performing pre-eye exams, Recorded test results into patient files, Processed payments and daily cash outs, Frame adjustments, Recorded pupilometer measurements, Confirmed lens prescription readings on lensometer, Assisted patients with selecting eyeglass frames, Coached patients on how to insert and remove contact lenses and proper contact lens care, Ensured inventory was up to date and ordered supplies as needed, Booked and confirmed patient appointment, Undertook most Optician/Opthalmic assistant duties and responsibilities
Underwriting Clerical Assistant
Federal Insurance
05.2005 - 12.2006
- Assembled commercial policies, Responded to emails from sister offices requesting policy information or forms, Created missing form policies, Sent mail to corresponding lien holders, Completed and mailed out policies on tight deadlines while working in a fast-paced environment, Filing, Made copies, faxed and printed important documents
Education
Dental Office Administration -
M.Dent College
Calgary, AB06.2020
Dental Assisting -
Columbia College
Calgary, AB08.2012
Office Skills & Technology -
Winnipeg South Technical College
Winnipeg, MB09.2003
High School Diploma -
Vincent Massey Collegiate
Winnipeg, MB06.2003
Skills
- Time management
- Communication
- Active listening
- Self-starter
- Appointment Scheduling
- Office Administration
- Recordkeeping
- Insurance Verification
- Customer Service
- Organizational Skills
- Creative Problem-Solving
- Verbal and Written Communication
- Policy Compliance
- Attention to Detail
- Multitasking Ability
- Documentation
- New Hire Training
- Payment Collection
Timeline
Treatment Coordinator
Trec Dental
06.2023 - Current
Senior Patient Coordinator
Dental Wellness Group
06.2020 - 07.2023
Driver Operator & Bus Attendant
Dreams Transporation
01.2016 - 01.2020
Optician Assistant
IRIS the Visual Group
01.2007 - 01.2009
Underwriting Clerical Assistant
Federal Insurance
05.2005 - 12.2006
Dental Office Administration -
M.Dent College
Dental Assisting -
Columbia College
Office Skills & Technology -
Winnipeg South Technical College
High School Diploma -
Vincent Massey Collegiate
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