Jainam Gala
Waterloo,ON
Summary
Dynamic Barista Trainer and Hot Deli Clerk with a proven track record at Starbucks, showcasing exceptional customer service and leadership skills. Excelled in training teams, enhancing sales proficiency, and streamlining operations. Known for outstanding communication and multitasking abilities, ensuring high-quality service and operational efficiency.
Overview
1
1
year of professional experience
Work History
Barista Trainer
Starbucks
04.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prepare and serve a variety of high-quality espresso drinks, coffees, and teas, while ensuring consistency and meeting customer preferences.
- Provide exceptional customer service by greeting customers, taking orders, and delivering a personalized experience in a fast-paced environment.
- Operate coffee-making equipment, including espresso machines, grinders, and blenders, following all safety and maintenance procedures.
- Maintain a clean, organized workspace, ensuring proper food safety, hygiene, and sanitation standards are followed.
- Assist in managing inventory levels, restocking supplies, and ensuring the timely preparation of beverages and food items.
Hot Deli Clerk
Zehrs Markets
10.2023 - 04.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Prepare and serve hot food items, including fried chicken, pizza, and sandwiches, ensuring quality, freshness, and adherence to food safety standards.
- Stock and rotate products to maintain freshness, ensuring inventory is well-organized and meets demand.
- Process customer orders accurately, including handling cash, operating the POS system, and managing transaction records.
- Maintain a clean and sanitized work environment, following health and safety protocols, and ensuring food preparation areas are in compliance.
Education
Master of Science - Mathematics
Wilfrid Laurier University
Waterloo, ON01-2026
Bachelor of Science - Data Science
University of Mumbai
Mumbai, IN04-2023
Skills
- Leadership experience
- POS system operation
- Exceptional customer service
- Decision-making
- Time management and Multitasking
- Communication Skills
- Coffee Trainer
- Sales proficiency
- Team player
- Friendly and outgoing
Languages
English
Hindi
Timeline
Barista Trainer
Starbucks
04.2024 - Current
Hot Deli Clerk
Zehrs Markets
10.2023 - 04.2024
Master of Science - Mathematics
Wilfrid Laurier University
Bachelor of Science - Data Science
University of Mumbai
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