Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

JAIMIN TEJANI

Montreal,Quebec

Summary

Dedicated and enthusiastic professional with over two years of customer service experience and a Masters degree in Information Systems Security. Skilled in troubleshooting and building strong customer relationships, I excel at providing prompt solutions through various communication channels. Committed to ensuring client satisfaction and driving business growth through quality support.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

SSENSE
Montreal, QC
01.2022 - Current
  • Provided outstanding customer service support through chat, email, and phone, ensuring timely and accurate solutions for customer inquiries related to product information, order status, and account management
  • Assisted customers with online storefront customizations, plan selections, and account upgrades, resulting in improved customer retention and satisfaction
  • Handled registration and administration of domains, providing seamless support during customer onboarding processes
  • Troubleshot and resolved technical issues related to customer accounts, ensuring a smooth and hassle-free user experience
  • Delivered personalized recommendations and solutions, driving customer engagement and satisfaction
  • Maintained a high level of service quality, meeting and exceeding key performance metrics such as response time, resolution rate, and customer satisfaction scores
  • Demonstrated strong rapport-building skills, contributing to customer loyalty and positive feedback.

Education

Master of Engineering – Information Systems Security -

Concordia University
Montreal, QC
12.2023

Bachelor of Technology – Computer Science and Engineering -

Parul University
Vadodara
05.2021

Skills

  • Customer Service Excellence
  • Technical Troubleshooting
  • Communication (Chat, Email, Phone)
  • Problem-Solving and Critical Thinking
  • Account Management
  • Multitasking and Time Management
  • Conflict Resolution
  • Team Collaboration
  • Professional Communication

Languages

  • English (Fluent)
  • Hindi (Fluent)
  • Gujarati (Fluent)
  • French (Intermediate)

Websites

References

References available upon request.

Timeline

Customer Service Representative

SSENSE
01.2022 - Current

Master of Engineering – Information Systems Security -

Concordia University

Bachelor of Technology – Computer Science and Engineering -

Parul University

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JAIMIN TEJANI