Jaime Arcega
Escondido
Summary
Dynamic leader with a proven track record at In-N-Out Burger, excelling in team leadership and customer service. Spearheaded initiatives that enhanced team performance and customer satisfaction, while mentoring future leaders and optimizing operational efficiency. Skilled in conflict resolution and communication, consistently fostering a culture of engagement and continuous improvement.
Overview
23
23
years of professional experience
Work History
Manager
In-N-Out Burger
03.2002 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma - Science
El Camino High School
Oceanside, CA06.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Conflict resolution
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Manager
In-N-Out Burger
03.2002 - 03.2025
High School Diploma - Science
El Camino High School
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