JAILY EKATHERINE GARCIA

• Collaborated cross-functionally to ensure seamless delivery of products and services to customers.
• Managed a diverse team of customer service representatives, fostering a positive work environment for increased productivity.
• Developed key performance indicators for the customer service department, driving continuous improvement initiatives.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Followed through with client requests to resolve problems.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Collaborated with marketing department to launch and manage promotional activities and campaigns. Safeway and new partnership with Scene Plus and Scotiabank.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Made monthly statistics of volumes of operations, businesses or services provided by the Bank such as as MT103 (commercials transfers), MT202 (bank to bank), MT 700 (letters of credits, SBLC) and bank rebates.

Distributed internal report of Lines of Credits of the Bank (Amount, use, availability, rates).

Deliver monthly reports to the Superintendency of Banks of Panama.

Coordinated meetings, conferences, or congresses such as: FELABAN, CLACE, and the IDB.

Open new Correspondent Banks accounts.

Due Diligence for Correspondent Banks such as: Citibank, N.A., Bank of America, Wells Fargo Bank, JP Morgan, Standard Chartered, Deutsche Bank, among others.

Supported the Treasury Department.