Jahove Guerrero
Anaheim
Summary
Dynamic sales professional with proven success at Reyes Coca Cola Bottling, excelling in customer relationship building and revenue generation. Skilled in strategic planning and account management, consistently exceeding sales quotas through effective upselling techniques. Adept at training staff, fostering teamwork, and enhancing client satisfaction through tailored solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Classic Beverage
12.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Grocery Manager
Vons Grocery Store
09.2024 - 12.2024
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Improved overall sales by identifying market trends and optimizing product selection.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
Sales Representative
Reyes Coca Cola Bottling
10.2021 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
Merchandiser
Reyes Coca Cola Bottling
10.2017 - 04.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Education
Associate Of Business Administration - Buisness
Cerritos College
Norwalk, CA05.2016
High School Diploma - General
El Rancho High School
Pico Rivera 06.2012
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales closing
- Objection handling
- Process improvement
- Strategic planning
- Account management
- Staff training
- Revenue generation
- Territory management
Accomplishments
- started my DSD career as a merchandiser part time to growing my knowledge to a sales representative in Reyes Coca Cola & Classic Beverage.
- was named salesman of the month 3x in the year of 2023
Certification
- college degree in 2016
- high school diploma in 2012
Additional Information
I’m a 30 year old Loving father of a 5 year old boy & a fanatic of sports. You will always catch me watching a good sports game and being with my family. I love the Dodgers & Lakers.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Representative
Classic Beverage
12.2024 - Current
Grocery Manager
Vons Grocery Store
09.2024 - 12.2024
Sales Representative
Reyes Coca Cola Bottling
10.2021 - 08.2024
Merchandiser
Reyes Coca Cola Bottling
10.2017 - 04.2020
Associate Of Business Administration - Buisness
Cerritos College
High School Diploma - General
El Rancho High School
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