Customer-focused and detail-oriented professional with three years of experience in customer service, telecommunications, and retail environments. Proven ability to manage customer inquiries, process orders, and resolve account-related issues effectively. Adept at multitasking, maintaining accurate records, and collaborating with internal teams to ensure seamless service delivery. Strong communication and conflict resolution skills, with the ability to work independently and under pressure.
HEART ATTACK PREDICTION MODEL 2024| TOOLS- PYTHON, PANDAS, MATPLOTLIB
•Developed a heart attack prediction model using Python and machine learning techniques, achieving high accuracy by analysing 18 variables from a Kaggle dataset and visualising key risk factors.
PR RESIDENCIES DATA ANALYSIS 2024| TOOLS – SQL, EXCEL
• Analyzed Canadian PR application patterns, identifying key factors influencing approval rates and visualising geographic and demographic trends.