Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
Generic

Jahnvi

GUELPH,ON

Summary

Customer-focused and detail-oriented professional with three years of experience in customer service, telecommunications, and retail environments. Proven ability to manage customer inquiries, process orders, and resolve account-related issues effectively. Adept at multitasking, maintaining accurate records, and collaborating with internal teams to ensure seamless service delivery. Strong communication and conflict resolution skills, with the ability to work independently and under pressure.

Overview

3
3
years of professional experience

Work History

Sales Associate

Shell Gas Station
Guelph, ON
05.2023 - 03.2024
  • Delivered exceptional customer service by assisting clients with purchases, processing transactions, and handling payments accurately.
  • Engaged with clients to promote loyalty programs and upsell products, resulting in a 12% increase in sales.
  • Maintained compliance with safety and operational standards while fostering a positive and inclusive customer experience.
  • Effectively managed cash-handling procedures, and ensured end-of-shift reconciliation with 100% accuracy.

Customer Service Representative

Netplus Broadband
Ludhiana , Punjab
02.2021 - 12.2022
  • Delivered outstanding customer service by resolving billing inquiries, troubleshooting technical issues, and assisting customers with account management.
  • Educated customers on self-service options and digital solutions, leading to a 15% increase in digital adoption.
  • Identified opportunities to upsell and cross-sell services, exceeding monthly sales targets by 10%.
  • Handled a high volume of inbound and outbound calls professionally, maintaining a 95% customer satisfaction rate.

Education

PG Diploma - Business Analytics

Conestoga College Institute of Technology And Advanced Learning
Guelph, ON
12-2024

PG Diploma - Predictive Analytics

Conestoga College Institute of Technology And Advanced Learning
Guelph
12-2023

Master of Science - Mathematics

SCD Government College
Ludhiana, Punjab
11-2022

Skills

  • Customer Service and Account Management
  • Order Processing and Data Entry
  • Conflict Resolution and Problem-Solving
  • Communication and Negotiation Skills
  • Inventory and shipment coordination
  • Multitasking and Time Management
  • Recordkeeping and Documentation
  • Invoicing and Billing Coordination
  • Proficiency in MS Word, Excel, and email

PROJECTS

HEART ATTACK PREDICTION MODEL 2024| TOOLS- PYTHON, PANDAS, MATPLOTLIB 

•Developed a heart attack prediction model using Python and machine learning techniques, achieving high accuracy by analysing 18 variables from a Kaggle dataset and visualising key risk factors.

PR RESIDENCIES DATA ANALYSIS 2024| TOOLS – SQL, EXCEL

• Analyzed Canadian PR application patterns, identifying key factors influencing approval rates and visualising geographic and demographic trends.

Timeline

Sales Associate

Shell Gas Station
05.2023 - 03.2024

Customer Service Representative

Netplus Broadband
02.2021 - 12.2022

PG Diploma - Business Analytics

Conestoga College Institute of Technology And Advanced Learning

PG Diploma - Predictive Analytics

Conestoga College Institute of Technology And Advanced Learning

Master of Science - Mathematics

SCD Government College
Jahnvi