Jahnia Rouse Nugent
Toronto,ON
Summary
Motivated and service-driven individual eager to ensure the safety, comfort, and satisfaction of passengers as a Flight Attendant with Porter Airlines. Committed to delivering exceptional in-flight experiences while upholding the highest standards of professionalism.
Overview
4
4
years of professional experience
Work History
Server
Sccaddabush Italian kitchen and bar
Scarborough, ON
09.2023 - 10.2024
- Provide exceptional service in a high-pressure environment, managing multiple priorities, while ensuring guest satisfaction.
- Adapt to customer needs, embodying initiative, and results-focused behavior.
- Establish cohesive team dynamics to enhance service quality.
Guest Services Representative
Pickering Casino Resort
Pickering, ON
11.2022 - 09.2023
- Provide friendly and attentive service, ensuring guests receive personalized assistance.
- Maintain guest safety through effective collaboration with security personnel.
- Coordinate events and promotions, showcasing strong organizational and communication skills.
Guest Experience Manager
Lone Star Texas Grill
Pickering, ON
04.2021 - 09.2022
- Ensure compliance with safety guidelines in routine tasks.
- Quickly resolve guest challenges through resourceful strategies.
- Facilitated a cooperative atmosphere through coaching support.
Education
Advanced Certificate - Child and Youth Care
Centennial College of Applied Arts and Technology
Scarborough, ON04.2022
Skills
- Conflict resolution
- Public speaking
- Professionalism
- Customer service
- Interpersonal communications
- Food and beverage preparation
- Time management
- Attention to detail
- Hospitality service expertise
Timeline
Server
Sccaddabush Italian kitchen and bar
09.2023 - 10.2024
Guest Services Representative
Pickering Casino Resort
11.2022 - 09.2023
Guest Experience Manager
Lone Star Texas Grill
04.2021 - 09.2022
Advanced Certificate - Child and Youth Care
Centennial College of Applied Arts and Technology
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