Jahnai Williams
Mississauga,ON
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
9
9
years of professional experience
Work History
Hotel Receptionist
Hockley Valley Resort
2021.10 - 2023.05
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Nanny
Shenneil Drayton
2017.08 - 2021.06
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Administered basic first-aid and medication in emergency situations.
Customer Service Associate/Cashier
Rudsak
2014.06 - 2016.12
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Teacher's Assistant/Volunteer
Northwood Public School
2014.01 - 2014.06
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Graded assignments and reported individual progress to teacher.
- Handled class records for attendance, assignment grades and course participation scores.
Education
High School Diploma -
David Suzuki Secondary School
Brampton, ON06.2014
Skills
- Hotel Signage
- Hotel Accommodations
- Active Listening
- Hotel Management Procedures
- Hotel Reservations
- Critical Thinking
Timeline
Hotel Receptionist
Hockley Valley Resort
2021.10 - 2023.05
Nanny
Shenneil Drayton
2017.08 - 2021.06
Customer Service Associate/Cashier
Rudsak
2014.06 - 2016.12
Teacher's Assistant/Volunteer
Northwood Public School
2014.01 - 2014.06
High School Diploma -
David Suzuki Secondary School
Similar Profiles
Matthew PolczMatthew Polcz
Assistant Front Office Manager at Hockley Valley ResortAssistant Front Office Manager at Hockley Valley Resort
Elizabeth PadyElizabeth Pady
Receptionist at Hockley Valley Resort - Golf, Spa And SkiReceptionist at Hockley Valley Resort - Golf, Spa And Ski
Dan SmithDan Smith
Fleet Maintenance Manager at Deer Valley Resort 2250 Deer Valley Dr. 435-649-1000Fleet Maintenance Manager at Deer Valley Resort 2250 Deer Valley Dr. 435-649-1000