Jahmaal Rivers
Peterborough,ON
Summary
Accomplished customer service representative with over 6 years experience supporting, empowering, and being the first contact for inbound customers while helping to improve customer experience and loyalty to the brands, businesses and local companies.
Overview
6
6
years of professional experience
Work History
Lot Attendant & Cashier
Home Depot
04.2025 - 08.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Removed safety hazards, soiled items, and trash from customer areas.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Lift and move heavy products for customers that are unwilling or able to do so themselves.
Merchandiser and Sales Associate
Dollarama
11.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Engaged with customers to build rapport and loyalty.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions about sizing, accessories, and merchandise care.
- Updated pricing and signage to complete product displays and educate customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented visual merchandising plans and strategies to promote store offerings.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Resolved customer issues and schedule reservations by phone.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Line Cook
Door 55
04.2021 - 12.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operate multiple cooking stations at once in a fast-pace environment.
Dishwasher
El Jefe
04.2021 - 10.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Customer Service Representative
LiveXchange
04.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly resolved customer conflicts through active listening, offering support, and escalating complex issues.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Prep Cook
Capras Kitchen
09.2019 - 03.2020
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
ILC
05.2024
Ontario College Advanced Diploma - Game Design
George Brown College
12-2028
Skills
- Remote Support
- Customer Service
- Time Management
- Deescalation
- Call Management
- Guest Inquiries
- Questioning and assessment
- Attention to Detail
- Active Listening
- Lot maintenance
- Lot patrol
Languages
English
Native or Bilingual
French
Elementary
Timeline
Lot Attendant & Cashier
Home Depot
04.2025 - 08.2025
Merchandiser and Sales Associate
Dollarama
11.2023 - 05.2024
Line Cook
Door 55
04.2021 - 12.2022
Dishwasher
El Jefe
04.2021 - 10.2021
Customer Service Representative
LiveXchange
04.2020 - 12.2020
Prep Cook
Capras Kitchen
09.2019 - 03.2020
High School Diploma -
ILC
Ontario College Advanced Diploma - Game Design
George Brown College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Kendra ClementsKendra Clements
Mediator at Kendra Clements Family MediationMediator at Kendra Clements Family Mediation