Summary
Overview
Work History
Education
Skills
Certification
Projects
References
Timeline
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Tanmay Sidhu

Altona,MB

Summary

Experienced and reliable customer service professional with extensive experience helping in a busy environment setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food Counter Attendant

Ang's Pizza & Bakery
Altona, Manitoba
01.2024 - Current
  • Operated cash register to process customer orders accurately and efficiently.
  • Greeted customers and provided assistance with menu selections.
  • Adhered strictly to established sanitation procedures for safe food handling practices at all times.
  • Monitored stock levels throughout shift and reported any shortages or discrepancies immediately to supervisor and manager.
  • Informed customers about daily specials using suggestive selling techniques.
  • Organized storage areas to ensure proper rotation of inventory.

Food counter attendant

Pizza Hut
Sechelt, BC
06.2022 - 08.2023
  • Keeps day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
  • Delivered food and beverages promptly to customers
  • Coordinated more than 200 orders each day
  • Recruits, trains, and develops top-quality service industry talent
  • Controlled costs with effective supply management and monitoring of food use
  • Demonstrated hospitality and customer service while greeting
  • Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures.

Gas station attendant

Mobil gas station
Sechelt, BC
06.2022 - 08.2023
  • Trained and monitored new attendants, improving team productivity with best customer service, and reducing training time
  • Identified and resolved a recurring issue with the fuel pump system and decrease of customer complaints and thus increase in overall customer satisfaction rate
  • Streamlined inventory management processes, reducing stock discrepancies, and ensuring optimal product availability for customers
  • Implemented a customer loyalty program that resulted in an increase of repeated customers, boosting overall revenue, and enhancing Mobil’s reputation in the community
  • Implemented an inventory management system, resulting in reduction of stock discrepancies and decrease in product waste
  • Effective handling to BCLC lottery management and reducing fraud plays, thus ensuring transparency to the customers.

Security Guard

Sunshine Coast Security
Sechelt, BC
06.2022 - 08.2023
  • Ensuring the safety of clients’ property and personnel
  • Developing and implementing standard operating procedures for reporting, and dealing with incidents when applicable
  • Understanding client security needs, site-specific regulations, equipment, and existing security protocols about fire, theft, or break-in situations
  • Ensuring the implementation of standard security protocols
  • Detecting and reporting any irregularities and bringing up suggestions for improvement
  • Carrying out duties while maintaining excellent standards of customer care
  • Immediate response to emergencies whenever necessary to assist clients
  • Following required procedures related to fire prevention, property patrol, traffic control, and other related investigations.

Technical Support Representative

Teleperformance Canada
Toronto, ON
06.2021 - 06.2022
  • Receive phone calls to effectively troubleshoot and resolve technical issues for Apple computers and software
  • Regularly process credit cards for setting up support options, repairs, and sales of miscellaneous equipment
  • Assisted in training new employees on effective procedures, call handling, soft skills, and issue resolution
  • Received a substantially high number of positive customer satisfaction surveys
  • Remain up to date on the latest technologies and solutions applicable to company products
  • Attribute my success to exceeding customer expectations through active listening, exercising patience, showing empathy, utilizing a positive mental attitude, sharing technical knowledge, and logging all case notes effectively.

WAREHOUSE ASSOCIATE

Amazon
Brampton, ONTARIO
05.2020 - 04.2021
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Load boxes into trucks for shipment
  • Work around moving machines like order pickers, forklifts, mobile carts, and possibly robots! Exchange safety tips daily with co-workers
  • Use scanners to scan bar codes on products
  • View prompts on screens and follow directions for some tasks.

Technical Support Representative

Samsung
New Delhi, India
07.2018 - 03.2019
  • Recommended upgrades or additional features that could enhance user experience.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Created reports on customer complaints and feedback for management review.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Provided training and guidance to junior staff members as needed.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.

Education

Graduation - Business-Marketing

Seneca College
Toronto, ON
12.2020

High School - Commerce

M.C.L Saraswati Bal Mandir
New Delhi, Delhi
05.2018

Skills

  • Technical troubleshooting and problem-solving
  • Knowledge of ticketing systems
  • Training and development
  • Collaboration and teamwork
  • Network infrastructure management
  • Proactive system monitoring
  • Application support
  • Software Installation
  • Operating systems
  • Remote Support
  • Technical Troubleshooting
  • Knowledge base system implementation
  • Disaster recovery planning
  • Process improvement
  • Customer service
  • Time management
  • Project management
  • Knowledge of service level agreements
  • Data analysis and interpretation
  • IT support and maintenance
  • Understanding of network performance metrics
  • Risk management and mitigation
  • Communication skills
  • Ability to work under pressure

Certification

  • Google Ads Display Certification offered by Google at Skill shop.
  • Inbound Marketing Certification offered by HubSpot.
  • Google Analytics for beginner Certification offered by Google at Skill shop

Projects

Marketplace Simulation, Created analytical reports and developed products promotion, made marketing strategies., Organized and provided superior customer service delivery. IMC Plan for Tim Horton’s, Created digital banner advertisement, TV advertisement and Storyboard to run the Roll Up the Rim Campaign., Monitored campaign activities including marketing budgets, deadlines, and results analysis. Marketing plan for Canada Goose’ New Product Line, Promoted new consumer products in local market to gain insight before launch., Executed marketing mix strategy within budget constraints.

References

References available upon request.

Timeline

Food Counter Attendant

Ang's Pizza & Bakery
01.2024 - Current

Food counter attendant

Pizza Hut
06.2022 - 08.2023

Gas station attendant

Mobil gas station
06.2022 - 08.2023

Security Guard

Sunshine Coast Security
06.2022 - 08.2023

Technical Support Representative

Teleperformance Canada
06.2021 - 06.2022

WAREHOUSE ASSOCIATE

Amazon
05.2020 - 04.2021

Technical Support Representative

Samsung
07.2018 - 03.2019

Graduation - Business-Marketing

Seneca College

High School - Commerce

M.C.L Saraswati Bal Mandir

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Tanmay Sidhu