Jahanviben Dalwadi
Etobicoke
Summary
Skilled in customer service and mechanical repairs, I excelled at Ivy Technology by enhancing customer loyalty through empathetic complaint resolution and increasing repair success rates. My expertise in electrical troubleshooting and active listening, coupled with a knack for maintaining strong client relationships, drove significant improvements in service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ivy Technology
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Manage and monitor customer accounts and product portfolio performance.
- Develop strong client relationships with customers throughout all departments.
- Ensure that customer issues are effectively communicated internally as required and the subsequent sales and after sales process.
- Support projects by driving progress and deliverables both internally and with our customer to ensure superior customer service.
- Participate in customer calls, both technical and commercial, and clearly communicate program goals during the opportunity review and product launch process.
- Understands, recognizes and executes Ivy Technology Toronto production requirements, rules, policies and procedures ensuring compliance of WIP.Analyzes daily reports and recommends solutions to technical problems as required.
Repair Technician
Ivy Technology
12.2019 - 03.2023
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Education
Associate of Science - Electronic Engineering
Centennial College of Applied Arts And Technology
Scarborough, None04-2018
Associate of Science - Electronic Engineering
Gujarat Technological University
India06-2016
Skills
- Customer service
- Mechanical skills
- Active listening
- Safety requirements
- Customer relations
- Electrical troubleshooting
- Problem resolution
- Inventory management
- Relationship building
- Complaint handling
- Technical diagnosis
- Microsoft Excel
- Supplier relationship management
- Purchase order management
- Vendor relationship management
- Supply chain management
Languages
English
Professional Working
Timeline
Customer Service Representative
Ivy Technology
03.2023 - Current
Repair Technician
Ivy Technology
12.2019 - 03.2023
Associate of Science - Electronic Engineering
Centennial College of Applied Arts And Technology
Associate of Science - Electronic Engineering
Gujarat Technological University
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