Jahanara Shupta
Scarborough,Ontario
Summary
Highly motivated sales associate with substantial customer service and sales expertise. Gregarious sales expert with a history of boosting revenue, enhancing customer satisfaction, and elevating company profile within target audience.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Al Baaqi Supermarket
10.2023 - Current
- Effectively handling consumer transactions while maintaining a polite attitude.
- Welcoming customers with a friendly greeting, creating a positive first impression.
- Helping clients with questions, refunds, and product details as well as guaranteeing a quick and easy experience.
- Performing opening and closing duties as part of management team and handled cash management.
- Contributing to keeping the store's surroundings tidy and well-stocked.
- Assuring precise product scanning, determine inventory requirements, and help with ordering
- Handling shift overstock, restocking and inventory control.
Store Associate
Swapno
04.2019 - 08.2023
- Provided assistance and support to customers by answering questions, finding products, and offering recommendations.
- Worked as backup cashier, handled customer transactions, processed payments, and provided receipts.
- Re-stocked and organized products, ensuring an attractive and organized sales floor.
- Operated POS systems with 100% accuracy and zero mistakes.
- Collaborated with other team members to ensure smooth operations and a positive work environment.
- Ensured the store remained clean and tidy.
Education
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
Toronto, ON04.2025
Skills
- Customer service
- Communication proficiency
- Team collaboration
- Supply and inventory management
- Math proficiency
- Rules and regulations
- Retail
- Departmental activities
- Positive attitude and initiative
- Problem-solving and adaptability
Timeline
Customer Experience Associate
Al Baaqi Supermarket
10.2023 - Current
Store Associate
Swapno
04.2019 - 08.2023
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
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