Jagroop Singh
Port Hawkesbury,NS
Summary
Highly skilled and driven Front Desk Agent with expertise in managing reservations, handling telephone calls, and addressing customer inquiries. Poised and professional, fully committed to ensuring guest satisfaction. Excels in mitigating customer dissatisfaction through prompt service and diplomatic communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front desk Agent
Dundee Resort and Golf Club
03.2023 - Current
- Developed effective relationships with guests to ensure return visits
- Developed a comprehensive knowledge of hotel services, amenities, and rates
- Managed reservations and cancellations, ensuring accuracy in all data entry
- Greeted guests, checked in and out, and provided concierge services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeping attendant
Dundee Resort and Golf Club
03.2023 - Current
- Demonstrated excellent organizational skills by efficiently stocking and restocking supplies in guest rooms
- Inspected and cleaned guest rooms, bathrooms and public areas to ensure adherence to housekeeping standards
- Assisted guests in resolving complaints and providing a positive customer experience.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
GED -
Loyalist College of Applied Arts And Technology
Belleville, ON08.2023
Skills
- Cleaning
- Customer service
- Computer Knowledge
- Attention to detail
- Time management
- Safety procedure
City
NS
Zip
B9A 2A7
Street
Port Hawkesbury
References
Maninder Singh @maritimeinn +4379837071
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
food safety
Timeline
Front desk Agent
Dundee Resort and Golf Club
03.2023 - Current
Housekeeping attendant
Dundee Resort and Golf Club
03.2023 - Current
GED -
Loyalist College of Applied Arts And Technology
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