Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacquline Santhosh

Kamloops,BC

Summary

Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Best Western Premier
10.2021 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Prepared weekly employee work schedules for team members.

Team Member

Tim Hortons
11.2020 - 12.2021
  • Learned all required tasks quickly to maximize performance.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Participated in cross-functional team-building activities.
  • Resolved issues quickly to maintain productivity goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Created appealing displays for routine arrangements and special promotions.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Head of the Department

Hudsons Bay
10.2018 - 12.2020
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Devised processes to boost long-term business success and increase profit levels.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Cashier

Walmart
09.2017 - 05.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reviewed weekly sales ads and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Completed inventory counts and ordered merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

GED -

Thompson River University
Kamloops, BC
05.2020

Associate of Arts - Bachelors of Business Administration

Mahatma Gandhi Unviersity
India
04.2016

Skills

  • Training and Development
  • Safety Understanding
  • Food Preparation
  • Sales
  • Teamwork
  • Store Merchandising
  • Cash Handling
  • Guest Services
  • Cleaning
  • Sales Goals
  • Client Needs Assessment
  • Cash Register Operation
  • Point of Sale Systems
  • Health and Safety Standards
  • Purchasing
  • Food Safety
  • Product Knowledge
  • Customer Complaint Resolution

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members.
  • Achieved many number of results by completing required tasks with accuracy and efficiency.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Front Desk Agent

Best Western Premier
10.2021 - Current

Team Member

Tim Hortons
11.2020 - 12.2021

Head of the Department

Hudsons Bay
10.2018 - 12.2020

Cashier

Walmart
09.2017 - 05.2018

GED -

Thompson River University

Associate of Arts - Bachelors of Business Administration

Mahatma Gandhi Unviersity

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Jacquline Santhosh