JAGROOP KAUR
Mississauga
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
BITTS Testing Services Inc.
09.2022 - 03.2025
- Handle and oversee the smooth operations of the various tests running in the venues of BITTS Testing Services Inc. and its subsidiaries.
- Review transmission logs (uploading of current day’s test results & daily downloading of examination and site schedule) periodically Communicate and work with technical support to investigate and fix technical issues.
- Clarify candidate requirements, probe for understanding.
- Monitor the examinee's record and report all problems or discrepancies in a timely and efficient manner that arises in connection with an exam, a candidate, or the testing center itself.
- Participate in activities designed to improve customer satisfaction and business performance.
- Troubleshoot basic and routine client issues that are technical in nature, including hardware, software, networking, or other designated client products.
- Developed and maintained filing systems, improving document retrieval processes.
Technical Support Consultant as an Intern
EN3 Solutions
05.2022 - 08.2022
- Performing analyses on hardware, software, and network capabilities.
- Improving system efficiency by consulting with end-users and providing innovative solutions.
- Analyzing and improving the performance of web-based portals.
- Resolving logged errors, as well as ensuring system security and encryption.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Regular contact with customers and resolve the issues regular.
- Led troubleshooting efforts for complex technical issues, ensuring timely resolution and customer satisfaction.
Trainer (Computer Programming Languages)
RR Info Tech Solutions Ltd
08.2018 - 03.2021
- Mentored and supervised the under-graduate students about various programming languages, resolving the technical issues and guiding for designing optimized codes.
- Provided hands-on-training for implementation of machine learning techniques such as supervised and unsupervised learning using Python.
- Provided training of website designing using technologies such as HTML, CSS, Java, JavaScript, Node.JS and Bootstrap.
- Monitored and evaluated the projects within full Software Development Lifecycle (SDLC) using Agile and Waterfall Model.
- Developed and delivered training programs to enhance employee skills and knowledge.
- Collaborated with cross-functional teams to identify training needs and create tailored solutions.
Education
Associate of Applied Science - Cloud Computing
Cambrian College
Sudbury, ON08.2022
Master of Computer Science and Engineering - undefined
Guru Nanak Dev University
India05.2017
Bachelor of Technology - Information Technology
Punjab Technical University
India07.2015
Skills
- Self-starter, Ability to work independently but also works well within a team
- More than 3 Customer service and technical support experiences
- Proven experience in providing direct technical support to end-users
- Excellent organization and documentation skills and proven analytical and problem-solving abilities
- Strong work ethic and positive team attitude that allow one to work effectively in a diverse working environment
- Ability to effectively prioritize and execute tasks in a fast-paced environment, and Solution oriented
- Installation, setup, management, and troubleshooting: Mac and IOS, Microsoft 365, Microsoft Office, Windows PCs and Servers, Networking Equipment, Antivirus Solutions, Backup solutions
Accomplishments
· AWS - Solutions Architecture Job Simulation from Forage (August 2025).
· Research paper presented at International Conference on Communication, Computing and Networking (ICCCN- 2017).
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
BITTS Testing Services Inc.
09.2022 - 03.2025
Technical Support Consultant as an Intern
EN3 Solutions
05.2022 - 08.2022
Trainer (Computer Programming Languages)
RR Info Tech Solutions Ltd
08.2018 - 03.2021
Master of Computer Science and Engineering - undefined
Guru Nanak Dev University
Bachelor of Technology - Information Technology
Punjab Technical University
Associate of Applied Science - Cloud Computing
Cambrian College